Sending by SurveyMars Mailing System
You can send email by SurveyMars Mailing System.
Adding Respondents' Email Addresses
To add email addresses one by one, enter them in the "To" field and press Enter/input a comma. Wait for the information to update before adding the next email address.
To bulk add email addresses, click the Add icon and enter one email address per line.
Editing the Content
You can edit the subject and email content, but please note that any text inside brackets "[ ]" will be automatically replaced by the system. Do not modify these, including [insert survey title] and [insert survey link].
Send a Test Email
Click Send a test Email and enter the email address you want to send the test to. This email address will receive a test email.
Send the Email
To send a single email, click the Single Send button and Send icon next to the email you want to send.
To send all email addresses at once, click Send Now.
Frequently Asked Questions (FAQs)
Q: What is the SurveyMars Mailing System?
A: The SurveyMars Mailing System is the built-in email service that allows you to send survey invitations directly from the SurveyMars platform.
Q: How can I add email addresses to the recipient list?
A: You can add email addresses individually by entering them in the "To" field and pressing Enter or using commas, or bulk add them by clicking the Add icon and entering one email address per line.
Q: Can I edit the email subject and content?
A: Yes, you can edit both the subject and email content. However, do not modify any text inside brackets "[ ]" as these will be automatically replaced by the system with survey-specific information.
Q: What are the bracketed placeholders that I shouldn't modify?
A: The bracketed placeholders like [insert survey title] and [insert survey link] are automatically replaced by the system with your actual survey information. Modifying these may cause the email to display incorrectly.
Q: How can I test the email before sending to all recipients?
A: Click "Send a test Email" and enter the email address where you want to receive the test. This allows you to preview how the email will appear to recipients.
Q: What are the different ways to send emails?
A: You can send emails individually using the "Single Send" button and Send icon next to each email address, or send all emails at once using the "Send Now" button.
Q: Should I wait between adding multiple email addresses?
A: Yes, when adding email addresses one by one, wait for the information to update before adding the next email address to ensure proper processing.
Q: Can I send to a mix of individual and bulk-added email addresses?
A: Yes, you can combine both methods. Add some emails individually and others in bulk - all will appear in your recipient list and can be sent together.
Q: What happens if I modify the bracketed placeholders?
A: Modifying bracketed placeholders may cause the email to display incorrectly or prevent the survey link from working properly. It's best to leave them as they are.
Q: Can I send a test email to multiple addresses?
A: The test email feature typically sends to one email address at a time. You can send multiple test emails by repeating the process with different addresses.
Q: Is there a limit to how many email addresses I can add?
A: The system supports bulk email sending, but there may be limits based on your account type. Check your account settings for specific limits.
Q: Can I save email templates for future use?
A: While you can edit email content for each survey, the system automatically provides templates with the necessary placeholders. You can copy and paste content between surveys.
Q: What should I do if the test email doesn't arrive?
A: Check your spam folder first. If the test email still doesn't arrive, verify the email address is correct and try sending the test again. You may also want to check your email server settings.
