Waitlist Instructions
1. Enter Queue
Submitter submits response and enters queue.
2. Queue Approver Approval Result
3. Submitter Receives Queue Result
FAQs
Q: What is the first step in the waitlist process?
A: The first step is "Enter Queue" where the submitter submits their response and enters the waitlist queue. This happens automatically when the form's response limit is reached or specific conditions are met.
Q: What happens after a submitter enters the queue?
A: After entering the queue, the response goes to "Queue Approver Approval Result" where designated approvers review and make decisions on the submission. This is the approval stage of the process.
Q: How does the submitter know the final result?
A: The submitter receives the queue result through "Submitter Receives Queue Result." This notification informs them whether their submission was approved, rejected, or requires additional action.
Q: What is the purpose of the waitlist queue system?
A: The waitlist queue system manages responses that exceed form limits or meet specific criteria. It ensures proper workflow management and approval processes for submissions that need review.
Q: How long does the waitlist process typically take?
A: The waitlist process duration depends on the number of responses in the queue and the availability of approvers. The system automatically routes responses to approvers for timely processing.
Q: Can submitters track their position in the queue?
A: The system provides status updates to submitters, but specific queue position tracking may depend on the configuration. Submitters receive notifications at key stages of the process.
Q: What happens if a submission is rejected in the queue?
A: If a submission is rejected, the submitter receives a notification with the rejection result. They may need to review their submission or contact administrators for clarification.
Q: Can the waitlist process be customized?
A: Yes, the waitlist process can be customized with different trigger conditions, approver assignments, time ranges, and notification messages to meet specific organizational needs.
Q: How do approvers know when to review submissions?
A: Approvers receive notifications when submissions enter the queue for their review. The system automatically routes submissions to the designated approvers based on the waitlist configuration.
Q: What is the difference between entering a queue and regular form submission?
A: Regular form submission processes immediately, while entering a queue means the submission requires approval before final processing. Queue submissions go through an additional review workflow.
