Cancel or Delete Your SurveyMars Account
Auto-Renewal Basics
Paid subscriptions renew automatically by default so you can keep using paid features without interruption. You can turn off auto-renewal at any time, and your plan will downgrade to the free plan when the current billing period ends.
Turning off auto-renewal only stops charges for the next billing cycle; it does not end your current subscription early. You can keep using all paid features until the billing period ends and your plan downgrades.
If you live in the EU and your paid subscription started less than 14 days ago, see our EU-specific cancellation and refund policy.
How to Turn Off Auto-Renewal
Only individual plan holders and primary team admins can take these steps:
1. Sign in to your SurveyMars account
2. Click your profile avatar in the top-right corner to open the account menu
3. Select My Account
4. Go to the Billing Details tab
5. Turn off the auto-renewal switch and follow the on-screen steps; before you continue, carefully review the cancellation terms and when the plan downgrade takes effect.
What Happens After Downgrade
When your plan expires and downgrades, your account switches to the free Basic plan. If you are a team admin, all team member accounts will also downgrade to free accounts.
Deleting an Account
⚠️ Important: Deleting an account is permanent and cannot be undone. Once deleted, the account cannot be restored.
Only independent personal accounts that do not belong to a team can request deletion on their own;
After you delete a personal account or a team member account, that account is disabled immediately, cannot sign in, and all surveys, response data, invoices, and payment records in the account become inaccessible.
Differences between the two deletion scenarios
Deleting a personal account
After deletion, you immediately lose access to all paid features for the remaining billing period. When you submit the deletion request, you must explicitly agree to forfeit any unused paid time and acknowledge that this unused time will not be refunded.
Deleting a team member account
This does not reduce the team's remaining paid time. The seat is released automatically, and you can invite another member to the team at no extra cost.
General Refund Rules
When you cancel a subscription or delete an account, we do not automatically refund remaining time.
In most cases, turning off auto-renewal before the subscription period ends means you can keep using paid features until the period ends. If you only need a paid plan for a short time, we offer monthly plans. Under our Terms of Service, previous charges are not refunded when you cancel a subscription unless required by law. EU consumers have the refund rights described in our EU Subscription Cancellation Policy. If you are in another region where the law requires a refund for early cancellation, or if you have any questions about cancellation or refunds, please contact us at [email protected].
