Email Sending Settings
You can send survey by emails. There are some sending settings that you can set up:
1. Access the "Share" page, click on Go Share for Send Email.
2. Select the Sending Method. There are two methods you can choose: SurveyMars Mailing System and Proprietary Email System.
3.You can set up whether allow the respondents to submit multiple times, to set the sending time, to resume from breakpoint, and only access through email links:
- Answer Throttling: The default setting is that the survey link can be used once, but you can other times, such as umlimited, once daily, and more.
- Send Time: The default setting is Send Now, but you can choose Send Later and set a specific time for sending.
- Allow Resuminng from Breakpoint: When you switch this function on, it allows participants to pause the survey and then resume it later from where they left off.
- Only allow access to this questionnaire through email link: When you switch this function on, respondents can only access the survey from the unique link in received email.
Frequently Asked Questions (FAQs)
Q: How do I start sending email surveys?
A: First, access the "Share" page, then click on "Go Share" button to send emails.
Q: What email sending methods does SurveyMars provide?
A: There are two methods available: SurveyMars Mailing System and Proprietary Email System. You can choose the one that best suits your needs.
Q: What is the "Answer Throttling" feature?
A: Answer Throttling allows you to control how many times respondents can use the survey link. The default setting is once, but you can set it to unlimited, once daily, and more options.
Q: Can I set up delayed email sending?
A: Yes, besides "Send Now", you can choose "Send Later" and set a specific time for sending.
Q: What does the "Allow Resuming from Breakpoint" function do?
A: When you enable this function, participants can pause the survey and resume it later from where they left off, without starting over.
Q: How can I restrict survey access to email links only?
A: Enable the "Only allow access to this questionnaire through email link" function. When activated, respondents can only access the survey from the unique link in the received email.
Q: Can these settings be modified after sending?
A: It's recommended to complete all setting configurations before sending emails, as some settings may affect the experience of respondents who have already received the emails.
Q: How do Answer Throttling settings affect data collection?
A: Answer Throttling settings directly impact data collection. For example, setting it to "once" prevents duplicate submissions, while "unlimited" allows the same respondent to participate multiple times.
Q: What is the difference between SurveyMars Mailing System and Proprietary Email System?
A: SurveyMars Mailing System is the built-in email service provided by SurveyMars, while Proprietary Email System allows you to use your own email service provider or SMTP server for sending surveys.
Q: Can I schedule multiple survey emails at different times?
A: Yes, you can schedule multiple survey emails with different sending times using the "Send Later" option. This is useful for follow-up surveys or staggered distribution.
Q: What happens if a respondent tries to access the survey without an email link?
A: If you enable the "Only allow access through email link" feature, respondents without the unique email link will not be able to access the survey, ensuring controlled access.
Q: Can I change the Answer Throttling setting after the survey has been sent?
A: While some settings can be modified, it's best practice to configure Answer Throttling before sending to avoid confusion for respondents who may have already received the survey.
