Email Verification
Email Verification helps you confirm that the email address a respondent enters is real and reachable. Respondents receive a verification code at that address and enter it in the survey, so you collect valid contact emails instead of typos or fake addresses.
Example use cases
- Collect verified emails for follow-up, prize delivery, or account linking.
- Reduce invalid or disposable addresses in registration and lead surveys.
- Require proof of email ownership before respondents continue key steps.
Feature access
1. Open the survey editor.
2. Under Personal information, add "Email Verification" (placed below the Email question type).
3. Configure verification settings on the question, including Enable email verification.
Enable email verification
On the question, the verification attribute defaults to Email. Next to (or below) that attribute, use "Enable email verification":
- For the Email Verification question type, this option is on by default.
- For a regular Email question, the same option can appear, but it is off by default.
- You can turn email verification off anytime. When off, the question behaves like a normal email field (no verification code step).
Email credits and purchase
Email verification uses email credits, which are purchased separately. When you enable email verification, the product prompts you to buy credits if needed, shows your remaining available credits, and provides a purchase entry.
1. Click Purchase now (or the equivalent purchase entry) to open the email credit pricing dialog on the current page.
2. Choose a package. Completing the order opens a new window for payment.
3. After purchase, return to the survey editor and continue using email verification with your updated balance.
Editor preview
- When Enable email verification is checked, the question preview shows a Get verification code button.
- When email verification is turned off, the preview does not show the verification code button.
How respondents answer
1. The respondent enters an email address.
2. They click Get verification code and check that inbox for the code.
3. They enter the code in the survey to confirm the address is valid and accessible.
Important notes
1. Email verification consumes email credits; keep enough balance before you publish.
2. Turning verification off changes the question to a normal email field without a code step.
3. Purchase flow: pricing dialog on the current page, then a new window for order payment.
4. Preview reflects whether verification is on (shows Get verification code) or off (hides the button).
5. UI labels and credit pricing may vary by product version; trust in-product copy if it differs from this article.
FAQs
Q: Where do I add Email Verification?
A: In the survey editor, open Personal information and add "Email Verification" (below the Email question type).
Q: Is email verification free?
A: No. Verification uses separately purchased email credits. The product shows your remaining balance and a buy entry when you enable the feature.
Q: Can I use a normal Email question without verification?
A: Yes. Turn off Enable email verification, or use the Email question type with verification left off (default).
Q: Why don’t I see Get verification code in the preview?
A: Email verification is likely turned off. Enable it to show the button in the preview.
Q: How do I buy more email credits?
A: Click Buy now, choose a package in the pricing dialog, then complete payment in the new order window.
