NPS Survey Software, Loved by Enterprise
NPS (Net Promoter Score) is one of the best customer loyalty metrics used by companies worldwide to gain deep insights into user thoughts,track feedback, optimize products, and enhance customer loyalty.
Create Now
Video Overview
Report Example
NPS (Net Promoter Score)
Calculation Logic
Calculation Logic
Diverse question types, flexible styles, and easy customization to create surveys
that align with your company's style and needs.
that align with your company's style and needs.
Promoters
- They give a score of 9 or 10.
- They are your loyal customers, highly likely to recommend your products or services to others.
Passives
- They give a score of 7 or 8.
- They are satisfied with your products or services, but not necessarily willing to recommend them to others.
Detractors
- They give a score of 0 to 6.
- They are dissatisfied with your products or services and may bring negative impact to your brand.
Comprehensive NPS Data Analysis
Regional, Store, and Branch NPS Reports
Translate the reports promptly to the corresponding responsible personnel, helping the company better understand its performance in various regions and stores. Based on the findings, develop an action plan to improve areas with low NPS scores. This might involve improving customer service, product quality, or other areas identified in customer feedback.
NPS Reports From Different Time Periods
Providing monthly, weekly, daily, and yearly NPS reports, you can measure NPS in different time periods to understand the changing trends of customer loyalty, as well as the factors that may affect customer loyalty. This allows you to take timely measures to improve market competitiveness.
NPS Comparison Report
By comparing the NPS across different regions, departments, and time periods, you can identify trends in NPS scores. If the NPS score increases over time, it suggests that customer loyalty is improving. If it decreases, it's necessary to identify the reasons and take appropriate actions. If a particular business department or region has a significantly higher NPS score than others, try to understand why. There may be best practices that can be shared.
Low Score Alert,
Real-time Tracking
Real-time Tracking
Low score evaluation warning prompt, corresponding person in charge to handle in a timely manner, improve service experience, and avoid customer loss. Warning data is summarized and statistically analyzed, making the handling process clear at a glance.
Insight into Customer's
Subjective Feedback
Subjective Feedback
Quantify the analysis of customer-submitted subjective evaluations, and use word cloud and opinion rankings to identify the details of customer dissatisfaction, enabling targeted improvements and optimization.
Create Now
