Chat Mode

This guide explains how to use Chat Mode in SurveyMars. Chat Mode simulates a chat assistant who asks survey questions one at a time in a conversational style, creating a more natural and engaging response experience. It is ideal for surveys where you want to improve interactivity and completion rates.

Feature Overview

Chat Mode simulates a chat assistant role. Survey questions are asked in the assistant's tone, and respondents answer in a chat-style format — one question and one answer at a time.

Compared with traditional paginated surveys, Chat Mode offers the following benefits:

- Questions are presented one at a time, reducing reading pressure for respondents.

- The interface resembles instant messaging, creating a more interactive and friendly experience.

- You can customize the assistant's nickname, avatar, background image, and header to match your brand or business scenario.

Setup Steps

1. Go to "Share" > "Survey Mode" and click to enable "Chat Mode".

2. In the popup, configure the settings according to your business needs, then click "Save" to apply.

Configuration Options

1. Nickname: The display name shown during the chat. Choose a name that fits your scenario, such as "Support Agent" or "Survey Assistant."

2. Avatar: The profile image shown during the chat. Upload a brand logo or character image to improve recognition.

3. Background Image: Customize the chat page background with an image or color that matches your brand style.

4. Survey Header: Set the header displayed on the chat page to show the survey title, instructions, or brand information.

Chat Experience Example

Once Chat Mode is enabled, respondents answer questions one by one in a chat conversation. If a respondent selects the wrong answer, they can click "Reselect" below the question to answer it again.

FAQ

Q: What is the difference between Chat Mode and the standard survey mode?

A: Standard mode displays all or multiple questions per page. Chat Mode presents questions one at a time in a conversational chat format, creating a more interactive experience.

Q: Can respondents change their answer if they made a mistake?

A: Yes. Respondents can click the "Reselect" button below the question to answer the current question again.

Important Notes

- Chat Mode must be enabled under "Share" > "Survey Mode". Click "Save" after configuration for settings to take effect.

- Nickname and avatar directly shape how respondents perceive the chat assistant. Keep them consistent with your business scenario.

- Background Image and the survey header can be styled to match your brand and improve the overall visual experience.

- Respondents can use "Reselect" to revise their answer to the current question without restarting the entire survey.