Customizing Appearance of Email
Customizing the appearance of your email is important to ensure that the content is visually
appealing, easy to read, and consistent with the branding of the organization. This can help to improve response
rates, reduce respondent fatigue, and increase the accuracy of the responses.
Background Image
You can add a background image in your email. SurveyMars offers some background image options, or you can upload your own picture (recommended size is 1920*1680px).
Color Matching
You can change the color of Background, Text Color, and Buttons.
Customize Footer
The default email footer is SurveyMars’s logo and brand name. You can upload your logo and enter the brand name.
Hide SurveyMars Branding
You can hide SurveyMars branding. Note: This option is disabled if you've activated the Customize Footer function.
Theme Settings
After customizing your email, you can save this appearance as a theme. Apply your personalized theme to future emails with ease by selecting it from My Themes on the "Theme" page.
Clear Appearance
To revert to the original settings and remove all customizations, click on Clear Appearance.
Frequently Asked Questions (FAQs)
Q: Why is customizing email appearance important?
A: Customizing email appearance ensures content is visually appealing, easy to read, and consistent with your organization's branding. This can improve response rates, reduce respondent fatigue, and increase response accuracy.
Q: What background image options are available?
A: SurveyMars offers some pre-designed background image options, or you can upload your own picture. The recommended size for custom images is 1920*1680px.
Q: What elements can I customize with colors?
A: You can change the colors of the Background, Text Color, and Buttons to match your brand or preferences.
Q: Can I customize the email footer?
A: Yes, you can upload your own logo and enter your brand name to replace the default SurveyMars footer.
Q: Can I hide SurveyMars branding completely?
A: Yes, you can hide SurveyMars branding. However, this option is disabled if you've activated the "Customize Footer" function.
Q: How do I save my custom appearance as a theme?
A: After customizing your email appearance, you can save it as a theme. This allows you to easily apply the same personalized appearance to future emails.
Q: How do I apply a saved theme to new emails?
A: You can select and apply your saved themes from "My Themes" on the "Theme" page when creating new emails.
Q: Can I revert to the original appearance?
A: Yes, you can click on "Clear Appearance" to revert to the original settings and remove all customizations.
Q: What image formats are supported for custom backgrounds?
A: The system supports common image formats like JPG, PNG, and GIF. For best results, use high-quality images with the recommended 1920*1680px size.
Q: Can I use different themes for different surveys?
A: Yes, you can create and save multiple themes and choose different ones for different surveys based on your needs.
Q: Will my custom theme affect the survey content itself?
A: No, customizing email appearance only affects the email invitation, not the actual survey content or functionality.
Q: Can I edit a saved theme after creating it?
A: Yes, you can modify saved themes by selecting them and making changes, then saving the updated version.
Q: What happens if I upload a logo that's too large?
A: Large images may be automatically resized by the system. For optimal performance and appearance, use appropriately sized images.
Q: Can I preview my customizations before saving?
A: Yes, you can preview your customizations in real-time as you make changes, allowing you to see exactly how your email will appear before saving.
