Contacts Homepage
The Contact Homepage feature provides a centralized platform for users to manage their survey participation. This feature allows users to view and manage both pending and completed surveys through a secure, verified access system.
Accessing the Homepage
1. Locate the homepage entry point in your email or SMS message.After setting up, send the questionnaire to the contacts by email or SMS.
2. The contact will receive an email or SMS and can click the homepage link to complete verification.
Verification Process
1. Click the entry point to initiate verification,Accessing the link from the email will initiate email verification, while opening it via SMS will trigger SMS verification
3. After successful verification with the code, you will be directed to the contacts homepage.
Homepage Features
1. Pending Surveys Section:
- View all surveys that require your participation
- Click the Answer Now > button access survey details and start participation
2. Completed Surveys Section:
- View all surveys you have participated in
- Access additional options based on survey settings:
- Answer Again (available when survey allows multiple attempts)
- Edit responses (available when survey allow respondents to modify their responses)
Important Notes
- Verification is required each time you access the homepage
- Survey options (retake/edit) are only available based on survey creator's settings
- The homepage opens in a new window for better user experience
FAQs
Q: What is the Contact Homepage feature?
A: The Contact Homepage feature provides a centralized platform for users to manage their survey participation. It allows users to view and manage both pending and completed surveys through a secure, verified access system.
Q: How do I access the Contact Homepage?
A: You can access the homepage through the link provided in email or SMS messages sent by survey administrators. The homepage entry point will be included in your notification message.
Q: What verification methods are supported?
A: The system supports both email and SMS verification. Accessing the link from an email will initiate email verification, while opening it via SMS will trigger SMS verification with a verification code.
Q: Do I need to verify every time I access the homepage?
A: Yes, verification is required each time you access the homepage to ensure security and maintain the integrity of the survey system.
Q: What can I see on the homepage?
A: The homepage displays two main sections: Pending Surveys (surveys requiring your participation) and Completed Surveys (surveys you have already participated in).
Q: How do I participate in a pending survey?
A: In the Pending Surveys section, click the "Answer Now >" button to access survey details and start participation. This will take you directly to the survey.
Q: Can I retake a completed survey?
A: The "Answer Again" option is only available when the survey creator has enabled multiple attempts. This setting is controlled by the survey administrator.
Q: Can I edit my responses after submitting?
A: The "Edit responses" option is only available when the survey creator has allowed respondents to modify their responses. This is a survey-level setting controlled by the administrator.
Q: What happens if I lose my verification code?
A: If you lose your verification code, you'll need to request a new one through the original email or SMS link. The verification process ensures secure access to your survey dashboard.
Q: Does the homepage work on mobile devices?
A: Yes, the Contact Homepage is designed to work on both desktop and mobile devices, providing a responsive interface for users accessing surveys from various devices.
Q: How do I know if new surveys are available?
A: New surveys will appear in the Pending Surveys section once they are sent to you by the survey administrator. You'll receive notifications via email or SMS when new surveys are available.
