How to Purchase a Plan & View/Download Invoices in SurveyMars
This article explains how to complete a paid purchase on SurveyMars and how to view and download invoices after payment. Whether you are upgrading your account, purchasing add-ons such as email quota, or need an Invoice for reimbursement after payment, follow the steps below: choose a plan, fill in billing details, complete payment on the Stripe page, and manage orders and invoices in Billing Details.
What needs does this cover? Common scenarios include:
- You have a free account and want to upgrade to a paid plan to unlock advanced features such as AI survey creation, SPSS analysis, and system usage analytics.
- You need to purchase add-ons such as email quota to send surveys and reach your audience.
- After payment, you need to download an invoice or export billing records for reimbursement and accounting.
1. Where to Access Payment
SurveyMars offers two main ways to start payment. Choose the one that fits your current workflow:
1. In-feature upgrade entry (recommended)
- When you use a feature that requires a paid plan, the page shows an upgrade icon or prompt.
- Click it to open the Upgrade dialog, where you can compare free vs. paid features, view pricing, and start checkout.
2. Renew on the Account Information page
- If you have purchased before, click your profile icon in the top-right corner and go to Account Information.
- In the account plan section, click the pink Renew button to start account renewal payment.
2. Choose an Upgrade Plan and Place Your Order
1. At the top of the Upgrade dialog, choose a billing cycle:
- Upgrade to Monthly Plan: $19.9 / month, suitable for short-term use or trying paid features; you can renew anytime before expiration.
- Upgrade to Annual Plan (Save 4 months): $159.9 / year, equivalent to saving about 4 months of monthly fees—ideal for teams or individuals who use SurveyMars long term.
Note: After upgrading, unlocked features include but are not limited to: more AI survey creation / image generation / text import recognition credits, AI reports, SPSS analysis, system usage analytics, and watermark removal (see the feature comparison table in the Upgrade dialog for details).
2. The monthly plan is selected by default. You can switch to the annual plan at any time. After confirming the price, click Upgrade Now to go to the billing details page.
3. If you are purchasing add-ons such as email quota, the right side shows the product name (for example, Email Quota), quantity, and amount due; fill in billing details on the left.
3. Fill In Billing Details
On the left side of the billing details page, complete the following fields (items marked with a red asterisk are required):
1. Billing Name (required): Used on your invoice and billing header.
2. Billing Email (required): Pre-filled with your login email by default; you can edit it. Payment receipts and invoice notifications are sent to this address.
3. Billing Country (required): Select your country or region from the dropdown list.
4. Company Name (optional): Business users can enter this so company details appear on the invoice.
5. Postal Code (optional, if applicable): Enter according to local conventions.
6. Phone Number (optional): Used to contact you about the order if needed.
When finished, confirm the order amount on the right, check You agree to the Terms of Use and Privacy Statement (checked by default), then click Pay Now to go to the Stripe payment page.
Note: Card details are not entered on SurveyMars. After you click Pay Now, you are redirected to Stripe's secure payment page to complete checkout.
4. Complete Payment on the Stripe Page
1. Select payment currency: On the left, choose CNY (Chinese Yuan) or USD (US Dollar). The page shows the converted amount at the live exchange rate.
2. Confirm contact email: In the Contact Information section, verify that your email address is correct.
3. Choose a payment method. Supported options include (as shown on the page):
- Pay with Link: If you have saved Stripe Link account details, you can check out in one click.
- WeChat Pay: Follow the on-screen instructions to scan a code or complete payment via redirect.
- Bank Card: Supports UnionPay, Visa, Mastercard, American Express, and more. First-time users enter card number, expiration date, and related details; if you have saved a card before, select it directly.
4. Optionally check Save my information for faster checkout to pay faster on SurveyMars and other sites that support Link.
5. After confirming the amount, click Pay to complete payment. Checkout is protected by Stripe with 128-bit SSL encryption.
6. After successful payment, you are automatically returned to SurveyMars. A payment success message appears, along with an Invoice download link so you can save the invoice file right away.
5. View Billing History and Download Invoices
After payment, you can manage billing history and invoices in your account at any time:
1. Go to Account Information and open the Billing Details tab at the top.
2. The billing list shows all Paid and Unpaid orders. Each row includes purchase details, billing creation time, and total amount.
- Unpaid bills: The details page provides a Continue to Pay button so you can finish payment; the page keeps the Terms of Use and Privacy Statement checkbox (checked by default).
- Paid bills: The details page no longer shows Continue to Pay; you can only view order details.
3. Click View to open the order details page, where you can review full purchase and billing information and download the corresponding invoice and payment receipt.
Important Notes
- Card numbers and payment passwords are entered only on the Stripe payment page. SurveyMars does not collect or store your card information.
- The payment page supports CNY and USD. Exchange rates are shown in real time on the Stripe page.
- You can download invoices from both the payment success page and Billing Details. Save them promptly for reimbursement.
Frequently Asked Questions
Q: What payment methods can I use?
A: On the Stripe payment page, you can use Link, WeChat Pay, or bank cards (including UnionPay, Visa, Mastercard, American Express, and more). Available methods depend on your region and what the page displays.
Q: Where do I download an invoice after payment?
A: Two options: (1) On the payment success page after you return from Stripe, click the Invoice download link; (2) Go to Account Information → Billing Details, find the paid order, and click Print Invoice or download from the details page.
Q: I have an incomplete order. Do I need to place a new one?
A: No. Go to Billing Details, find the bill marked Unpaid, click View, then click Continue to Pay on the details page to complete payment.
Q: Can I switch between monthly and annual plans at any time?
A: In the Upgrade dialog, before you click Upgrade Now, you can switch between monthly and annual plans and compare prices. Confirm your choice before checkout. Renewal rules for an active subscription follow the plan you purchased.
Q: Where do I enter a company name for reimbursement?
A: On the billing details page, fill in Billing Name (required) and Company Name (optional). Business users should complete both so the invoice shows the company header for reimbursement and records. Verify everything before you click Pay Now—billing details cannot be changed after payment.
