Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

Are there any special requirements for the Department, Name, and ID options in custom ranking information?

1. The Department dropdown single-select needs to filter exam questions 2. Name and ID need to filter exam fill-in-the-blank questions 3. When the questionnaire includes a name question, the participant’s name should be selected by default 4. After setting the participant’s department, the preview on the right needs to display the corresponding department information

After customizing ranking information, how is it displayed on the preview and answering pages?

1. After setting the name and department, the preview page and answering page should display this information 2. The preview page should display virtual information (Virtual Name, Virtual Department, etc.) 3. In non-English environments, virtual names and other information need to be localized 4. When a user has set custom ranking information but does not fill in personal information while answering, submitting should return an error

What is the relationship between custom ranking information and the password list feature?

When the report card is configured with candidate name and ID information, the password feature can no longer be used. The password list section should display the prompt: "The report card has been configured with candidate name and ID information, so the password feature can no longer be used!" When this prompt appears, users should also be restricted from clicking the password list feature.

What is the specific behavior of the daily ranking feature?

After the daily ranking feature is enabled, the leaderboard on the answering page should only display users who have answered on the current day. After a user answers for the first time, the ranking should be shown based on the actual position. If the user is the first one to answer that day, they should be shown as No. 1.

How is real-time ranking displayed on the preview page and completion page?

1. After enabling real-time ranking, the preview page and completion page should both display the real-time ranking entry 2. The ranking style on the preview page should be consistent with that on the completion page and should not wrap to a new line 3. After responses are submitted, when viewing the leaderboard, the default participant time should not display as 0 seconds 4. After responses are submitted, the ranking needs to be recalculated, and there should not be two first-place entries 5. If department information is set, the leaderboard should also display the department information

What special requirements are there for displaying real-time rankings in a multilingual environment?

1. The language shown for real-time rankings on the preview page must be consistent with the completion page 2. The same term should be used to express the same concept across different language environments 3. When the questionnaire is translated into multiple languages, the same department should be recognized as the same department across different languages (for example, "Design Department" and "Design Department")

What is the display format and behavior of the completion time?

1. Completion time should be displayed in 12-hour format 2. After turning on the completion time option and saving, the preview on the right should display the completion time in real time 3. The completion time display should include a time icon 4. The completion time on the preview page should show the time in the current system time zone

What are the style specifications for the report card settings page?

1. The report card button should be 36px in height 2. The button text style should be font-weight: 600; font-size: 16px 3. The save button style should be font-weight: 600; font-size: 16px 4. Setting item text should follow title case rules (except for prepositions) 5. Text such as "Show Daily Rankings" should use font-weight: 600 style 6. When there are many questions, the scrollbar should be on the far right, not on the questionnaire"

What special requirements are there for report cards in a multilingual environment?

1. All prompts and button text need to support multiple languages 2. In non-English environments, information such as virtual names needs multilingual handling 3. In Japanese environments, symbols before settings should be removed to stay consistent with the style of the dimension copy 4. Text such as participant departments needs multilingual handling 5. The Save Report button needs to be translated in non-Chinese environments

What is the difference between the transcript preview page and the actual transcript page?

The actual transcript page is 800px wide, which is smaller than the preview page's 998px. The preview transcript should also be set to a unified width of 800px, and the extra area should display the background color just like the appearance page to maintain a consistent visual effect.