Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What are the main functions of the contact management system?

Main functions of the contact management system: 1. Contact information management (create, read, update, delete) 2. Contact group management 3. Contact import and export 4. SMS sending feature 5. Questionnaire distribution management

What methods does the system support for importing contacts?

Contact import supports the following methods: 1. Bulk import from Excel files 2. Manually add one by one 3. Import via organizational structure synchronization 4. Duplicate checking during import is supported 5. Automatic grouping after import

What basic information does a contact include?

Basic contact information includes: 1. Name 2. Mobile number 3. Department 4. Job title 5. Email address 6. Custom tags

What are the features of the SMS sending function?

Features of the SMS sending function: 1. Supports bulk sending 2. Allows scheduled sending 3. Supports SMS templates 4. Send result tracking 5. Automatic retry on failure

How do I send a questionnaire to contacts?

Questionnaire sending process: 1. Select the target questionnaire 2. Select the sending scope 3. Set the sending method 4. Configure reminder strategy 5. Track the sending status

How does the system implement response reminders?

Response reminder feature: 1. Automatically identifies people who have not responded 2. Supports scheduled reminders 3. Multi-channel reminders (SMS/email) 4. Configurable reminder intervals 5. View reminder history

What are the characteristics of organizational structure management?

Characteristics of organizational structure management: 1. Multi-level department support 2. Department manager settings 3. Organizational adjustment function 4. Rapid personnel transfers 5. Permission inheritance mechanism

What functions are available on mobile?

Mobile feature list: 1. Questionnaire viewing 2. Contact management 3. Response progress tracking 4. Message notifications 5. Quick action support

How does the system handle data synchronization issues?

Data synchronization mechanism: 1. Synchronize contact changes in real time 2. Regularly synchronize organizational structure 3. Incremental update strategy 4. Conflict resolution mechanism 5. Synchronization log recording

How are contact management permissions controlled?

Permission control mechanism: 1. Department-level permissions 2. Operation-level permissions 3. Data access control 4. Sensitive information protection 5. Operation audit trail