Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

How do I import evaluation relationships manually?

1. Go to the Evaluation Relationships page. 2. Manually enter each evaluation relationship. 3. For quicker operation, you can click the "Import Example" button to import them in batches, or click the "Clear Evaluation Relationships" button to remove all entered relationships. 4. If there are evaluators with the same name, you need to distinguish them yourself (for example, by adding numbers).

How do I upload evaluation relationships through Excel?

1. Download the Excel template provided by the system on the Evaluation Relationships page. 2. Organize all evaluation relationship data according to the template format. 3. Click the "Upload File" button and select the prepared Excel file to upload. 4. The system will automatically recognize and import the data. If the template does not match the example, the import may fail.

How do I set the evaluated person's department?

1. Go to the Evaluation Relationships page. 2. In the evaluated person's information, enter or select the corresponding department. 3. For bulk operations, you can import department information in batches through an Excel template. 4. After setting the department, the system can automatically generate individual and department assessment reports.

What weight-setting methods are available?

1. Go to the Evaluation Relationship page and click "Weight Settings". 2. Choose "Custom Weight" or "Fixed Weight". 3. Custom Weight: Set multiple weight combinations for different evaluation relationships, and the system will automatically match the most suitable combination. 4. Fixed Weight: All levels except self-evaluation are assigned the same weight. 5. After completing the settings, save them. The weights will affect subsequent score calculations.

How do I add a detailed introduction for the reviewed person?

1. On the reviewed person's information page, click "Add Detailed Introduction". 2. Enter the reviewed person's detailed introduction content, or insert a link to the introduction page. 3. For batch processing, you can download the Excel template, organize the detailed introductions for all reviewed people, and then upload it. 4. The system will automatically recognize and import the detailed introduction content.

How do I change the evaluated person's name?

1. Go to the evaluation relationships page and find the evaluated person whose name needs to be changed. 2. Click the "Edit" button next to that evaluated person. 3. Enter the correct name and save it. 4. The name can only be changed if that evaluated person has not been evaluated yet

How do I add or remove evaluators and evaluatees?

1. Go to the Evaluation Relationship page. 2. To add an evaluator: click "Edit" in the corresponding evaluatee row and add the missing evaluator. 3. To add an evaluatee: click the "Add Evaluation Relationship" button to add a new evaluatee and their evaluators. 4. To remove an evaluator: click "Edit" in the corresponding evaluatee row and delete the specified evaluator (only if the response has not been submitted). 5. To remove an evaluatee: if no responses have been collected, delete all evaluators for that evaluatee.

What impact will re-importing the evaluation relationship have?

1. On the Evaluation Relationship page, click the "Re-import Evaluation Relationship" button. 2. Select the new evaluation relationship file to import. 3. The system will prompt for a second confirmation. After confirming, the existing evaluation relationship will be overwritten. 4. If there are already collected response forms, re-importing cannot be performed.

What formats are supported for exporting evaluation relationships?

1. On the evaluation relationships page, click the "Export" button. 2. You can choose to export either "Evaluation Relationships" or "Evaluation Status". 3. The exported file can be used for subsequent analysis and backup.

How do I send a 360-degree evaluation questionnaire by email?

1. Go to the send questionnaire page for the 360-degree evaluation. 2. Select the "Send by email" option. 3. Import the evaluators' email addresses in bulk. 4. Edit the email content and make sure the assessment link is included in the email body. 5. Click the "Send bulk email" button, and the system will automatically send the assessment link to all evaluators' email addresses. 6. After receiving the email, evaluators can click the link to open the questionnaire and respond.