Frequently Asked Questions (FAQs)
Get quick answers to your questions about our services and policies. For more assistance, contact our support team.
What information is needed to copy to an external account?
You can enter the account ID you need to copy, and the system provides the path to obtain the account ID along with an example image
How should it be handled when the account ID does not exist when copying to an external account?
If the account ID does not exist, a corresponding prompt needs to be displayed
How do I notify the other party after successfully copying to an external account?
After the copy is successful, the corresponding account will receive a notification email.
How is copy confirmation prompted after logging in with an external account?
After the other party logs into SurveyMars, a pop-up prompt automatically appears on the My Surveys page, informing the user that they need to confirm the copy
How can external accounts disable the copy confirmation pop-up?
Users can close the pop-up or click Do Not Copy, then simply close the pop-up directly; no secondary confirmation is needed.
How do I send a system message after copying it to an external account?
After the copy is successful, send a system message to the other account. The user can click the system message to view it and confirm the copy.
What changes in the system message status after the user clicks copy?
When the user clicks Copy, the system message should also be marked as read.
What is the system message status when the user does not confirm copying?
If the user does not click Copy and only clicks to close the popup or chooses not to copy, the system message remains unread.
What is the 24-hour validity rule for copying a questionnaire?
If the user exceeds 24 hours, after logging into SurveyMars a pop-up still needs to appear. When clicking Copy, show the prompt: Copy failed. The questionnaire could only be copied within 24 hours, and the time has now expired, so it cannot be copied
How should multiple questionnaires be handled when they are copied to the same person?
If multiple questionnaires are copied to one person, a pop-up should still appear after logging in to SurveyMars. The pop-up can display the multiple questionnaires in a list, with all of them selected by default. The user can choose to deselect certain questionnaires and avoid copying them.
—— You might also like ——
Get Started Now
Join us now to experience innovation and convenience, making every decision more informed and confident. Your success is our mission!
Sign up for Free
Free Forever · No Credit Card Required · Unlimited surveys, questions, and responses
