Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

How is the workflow handled after an approver is deleted?

After an approver is deleted, the relevant node must be reassigned an approver; otherwise, the approval process cannot continue.

How should the approval page be adapted for mobile devices?

Both the approval page and the results page must be compatible with mobile devices, support pop-up windows or new windows, and have buttons that adapt to the screen size.

How can I view and follow up on the approval progress?

After enabling process approval, you can view the approval progress and customize follow-up messages to remind users who have not yet approved.

How can the email style and content be customized?

In the basic settings, you can customize the email style and content for approvers and respondents, with support for variable insertion and multilingual switching.

What types of questionnaires does the approval process support?

Supports survey, form, and other types. You need to enable the workflow approval entry on the design wizard page.

What are the rules for saving and enabling the approval process?

When no process is configured, the Save button is disabled. After configuration, it can be saved. The switch in the upper right controls whether process approval actually takes effect.

How are the All Data options handled when setting approvers in bulk?

For multiple-choice questions, all options can support batch assignment of approvers to avoid omissions; for text questions, make sure the matching method is consistent.

How does the approval workflow handle respondent replies?

When transferring to the respondent, a reply path must be set. The respondent can reply or modify the answer sheet, and after replying it can re-enter the approval process.

How does the approval process handle node transitions?

Each node can be configured with a transition target, including the next node, the respondent, or ending the process. The transition logic should match the business scenario.

What are the common reasons for not receiving approval emails?

Common reasons include not setting an email subject, an incorrect approver email address, the workflow not being enabled, or the submission not meeting the required conditions.