Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

How do I set dimension standard scores and weights?

Principle: Dimension standard scores and weights are used to calculate the questionnaire’s final score and affect data analysis results. Operation steps: 1. Go to the Dimension Standard Score Settings page 2. Select the calculation method (dimension average score or total score) 3. Set a standard score for each dimension 4. Set the weight for each level of dimension (the total must be 100%) Notes: - Weights support up to 2 decimal places - Clearing weights requires secondary confirmation - Standard scores can be left blank, but it is not recommended to set them to 0 - Weight allocation for multi-level dimensions should be considered

How do I use the dimension management interface?

Principle: The dimension management interface provides a centralized place to manage all dimensions and supports batch operations. Steps: 1. Click "Dimension Management" in the lower-left corner to enter the management interface 2. You can perform the following actions: - Edit dimension names - Delete a single dimension or multiple dimensions - View which questions are bound to a dimension 3. Use the button in the upper-left corner to exit the management interface Notes: - Selecting a parent dimension will automatically select all child dimensions - A confirmation prompt will appear before deleting a dimension - Pay special attention when deleting dimensions that are already bound to questions - The page will automatically refresh after batch deletion

How can I quickly manage dimension bindings on the edit page?

How it works: The edit page provides a convenient dimension binding management feature, so there is no need to go to a dedicated dimension settings page. Steps: 1. Directly view the bound dimension name on the question 2. Click the dimension name to: - Switch the bound dimension - Unbind the dimension 3. Click "More Settings" to enter the full dimension settings interface Notes: - Unbinding requires a second confirmation - After renaming a dimension, refresh the page to update the display - Display may differ between mobile and PC - Some question types (such as table numeric and table dropdown) may require special handling

How do I handle common errors in dimension settings?

Principle: Dimension settings involve multiple functional modules, so various possible error scenarios need to be considered. Steps: 1. Dimension name-related: - Check whether the name length exceeds the limit - Avoid using special characters - Make sure the name is unique 2. Weight settings: - Ensure the total adds up to 100% - Check whether the numeric format is correct 3. Binding relationships: - Confirm whether the question type supports binding - Check whether the binding status is displayed correctly Notes: - Check all required fields before saving - Pay attention to the hierarchy of multi-level dimensions - Refresh the page regularly to update data - Make backups before performing important operations

Where is the entry point for the offline answering feature? How do I enable it?

1. Entry location: Questionnaire Settings -> Submission Control 2. It is disabled by default and must be enabled manually by the user 3. Both PC and mobile versions need to support this feature"

What are the core features of the offline response function?

1. Offline responses: Users can fill out the questionnaire without an internet connection 2. Automatic sync: When the device reconnects to the internet, the data filled in offline will be automatically synced to the server 3. After reconnecting, the data needs to be submitted automatically without any manual operation from the user"

What are the data processing rules for offline responses?

1. A network error prompt must be displayed when submitting offline. 2. When data is automatically submitted after reconnecting to the internet, the actual response duration must be recorded. 3. If response device control count has been set, offline automatic submission must also comply with the count limit. 4. When the quota is full, offline data should not be submitted and the user must be informed. 5. The response sequence number must remain continuous."

What are the support requirements for special question types in offline answering?

1. Voting questionnaires must support offline voting and automatically submit after reconnecting to the internet 2. The preview response function must display a network error when offline 3. Questionnaires with skip logic must correctly handle invalid responses 4. Attachment upload questions must prompt that uploading is unavailable when offline"

What are the offline answering requirements in webpage embedded mode?

1. When answering in pop-up mode, a network error prompt must be displayed 2. After reconnecting to the internet, the answer sheet data must be submitted automatically 3. The voting count limit must be handled correctly 4. The breakpoint resume feature must be supported"

What are the security requirements for offline responses?

1. Duplicate submissions must be prevented 2. When the response page is revisited after connecting to the internet, the submission should not be sent again 3. Device and IP attempt limits must be handled correctly 4. Special handling is required in incognito mode, and the user should be prompted"