Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What should I pay attention to when setting the reply path?

The reply path can be selected from the email question types in the questionnaire from the dropdown. If there are no email question types, there will be no options available, and you will be prompted to jump to the questionnaire editing page to add one.

How do I add and configure workflow approval nodes?

You can add workflow nodes and set the node name, approval condition filters, approvers, approval results, and more. Nodes can be customized in terms of order and content.

How do I set approval condition filters?

For each node, you can use the dropdown to select question content as approval conditions. Up to two questions can be selected to facilitate workflow branching.

What is the entry point and purpose of the waiting list feature?

The waiting list feature can be accessed on the process approval settings page. Once enabled, you can set a response count threshold, and when that threshold is reached, the process will enter the waiting list workflow.

How do I configure nodes and approvers in the waiting process?

The waiting process can add nodes and set waiting condition filters, approvers, and approval results. Approvers can be selected manually or assigned automatically by the system.

How is the waitlist cutoff time set?

You can set a waitlist cutoff time. After the cutoff, responses can no longer be submitted. It needs to be synchronized with the survey end time.

What is the identity verification mechanism on the approval page?

Approvers must log in with their email address to access the approval page. The system sends a verification code, and they can enter only after entering it, ensuring security.

How does the approval page support switching between multiple projects?

The approval page supports project switching and displays lists of pending approvals and completed approvals, making it easier for approvers to manage multiple projects.

What functions are available on the approval result page?

Respondents can view approval results via email and support operations such as viewing answer details, replying, and modifying the submission. Unviewed results are marked with a reminder.

How can I customize the email style and content?

You can customize the style and content of approval emails and respondent emails, with support for switching roles to edit them. The email subject is consistent with the survey invitation.