Frequently Asked Questions (FAQs)

Main functions of the contact management system: 1. Contact information management (create, read, update, delete) 2. Contact group management 3. Contact import and export 4. SMS sending feature 5. Questionnaire distribution management

Contact import supports the following methods: 1. Bulk import from Excel files 2. Manually add one by one 3. Import via organizational structure synchronization 4. Duplicate checking during import is supported 5. Automatic grouping after import

Basic contact information includes: 1. Name 2. Mobile number 3. Department 4. Job title 5. Email address 6. Custom tags

Features of the SMS sending function: 1. Supports bulk sending 2. Allows scheduled sending 3. Supports SMS templates 4. Send result tracking 5. Automatic retry on failure

Questionnaire sending process: 1. Select the target questionnaire 2. Select the sending scope 3. Set the sending method 4. Configure reminder strategy 5. Track the sending status

Response reminder feature: 1. Automatically identifies people who have not responded 2. Supports scheduled reminders 3. Multi-channel reminders (SMS/email) 4. Configurable reminder intervals 5. View reminder history

Characteristics of organizational structure management: 1. Multi-level department support 2. Department manager settings 3. Organizational adjustment function 4. Rapid personnel transfers 5. Permission inheritance mechanism

Mobile feature list: 1. Questionnaire viewing 2. Contact management 3. Response progress tracking 4. Message notifications 5. Quick action support

Data synchronization mechanism: 1. Synchronize contact changes in real time 2. Regularly synchronize organizational structure 3. Incremental update strategy 4. Conflict resolution mechanism 5. Synchronization log recording

Permission control mechanism: 1. Department-level permissions 2. Operation-level permissions 3. Data access control 4. Sensitive information protection 5. Operation audit trail