Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What is the purpose of the department comparison report? How can it be viewed?

1. The department comparison report is used to compare the assessment performance of different departments. 2. It displays department score comparisons, score comparisons by level, dimension results, and item score results. 3. It helps managers identify the strengths and weaknesses between departments and optimize team management. 4. You can switch departments, export the report, and view detailed data.

What information does the department evaluation report mainly show?

1. The department evaluation report focuses on the overall evaluation results of a single department. 2. It shows the department's overall score, dimension scores, item scores, and more. 3. It supports viewing detailed evaluation data for each member within the department. 4. The report can be exported for further analysis and reporting.

What is the function of the department personnel comparison report?

1. The department personnel comparison report is used to compare assessment performance among different members within the same department. 2. It displays comparisons of department personnel scores, score comparisons at each level, dimension results, question score results, and more. 3. It helps department managers identify high-potential employees and areas for improvement. 4. It supports switching between members, exporting data, and viewing detailed comparisons.

What does a personal assessment report include? How can I view it?

1. The personal assessment report focuses on the assessment results of a single evaluatee. 2. It displays the overall score, dimension scores, item scores, and more. 3. It supports comparing self-evaluation with others' evaluations to identify personal strengths and areas for improvement. 4. You can export the personal report for personal development and performance discussions.

What is the purpose of the company overview dashboard?

1. The company overview dashboard is used to display an overall view of the company-level assessment data. 2. It shows the overall scores and rankings of each department and each dimension. 3. It supports multi-dimensional switching and data visualization, making it easier for senior management to quickly grasp the overall picture. 4. The overall dashboard data can be exported for strategic decision-making and reporting.

How do I use the Score Ranking Report? What ranking methods are supported?

1. The Score Ranking Report is used to display the score ranking of evaluated individuals or departments. 2. It supports overall ranking and department ranking, with overall ranking shown by default. 3. Ranking can be done by total score, average score, dimension, and other methods. 4. It supports exporting ranking data for subsequent analysis and the development of incentive measures.

What is the main purpose of the external query feature?

Technical explanation: The external query feature allows questionnaire respondents to query and modify the data they have already submitted after verification, making it suitable for scenarios such as registration and information correction. Steps: 1) On the Questionnaire Settings - Sharing & Query page, click External Query Settings"; 2) Set the query conditions (such as mobile phone verification); 3) Set the time period during which querying and modification are allowed; 4) Save to obtain the query link and QR code, then distribute them to users. Notes: A mobile phone number or email field must be available as the verification condition, and SMS verification codes must be prepaid in advance.

How do I set up an external query entry point?

Technical explanation: The external query entry point can be configured on multiple pages, making it convenient for administrators to flexibly set up. Steps: 1) You can access the external query settings from Survey Settings - Other Settings, the bottom-left corner of the View/Download Responses page, or the Design Wizard page; 2) After clicking the entry point, the settings interface can open on the current page or in a new window; 3) Once setup is complete, you can return to the original page. Notes: There should be a prompt at the entry point, and the back operation should return to the correct source page.

What query conditions does external query support? How do you configure them?

Technical principle explanation: Query conditions are used to uniquely identify and verify user identity, ensuring data security. Operating steps: 1) On the external query settings page, you can add up to two query conditions, supporting text question types (such as mobile phone number and email); 2) Select questions from the dropdown to add; 3) If SMS/email verification is needed, the corresponding question type must be included. Notes: Query conditions only support text questions, and a mobile phone number or email question type must be present to enable verification and modification functions.

How to perform external queries via API?

Technical Overview: API queries allow system integration to automatically retrieve and validate questionnaire data. Steps: 1) On the external query settings page, click API to view parameter examples and the demo; 2) Prepare parameters such as the API key, questionnaire ID, query conditions, and timestamp; 3) Build the request URL according to the documentation and send the request. Notes: Keep the API key secure. Parameter signatures must be generated strictly according to the rules to avoid data leakage.