Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What is the failure handling mechanism for webhook delivery?

Business issue: It is necessary to ensure that data is not lost after webhook delivery fails. Business rules: 1. After the 5th failure: - Save the failure record to a separate queue with the webhook id as the key - Retain it for 7 days - Allow users to manually resend it 2. During the disabled period: - Record events within 7 days into a separate queue - After recovery, actively push the queued data

How does the webhook email notification mechanism work?

Business issue: Users need to be notified promptly of webhook status changes Business rules: 1. Send a failure notification email when the 4th retry fails 2. Send a disabled notification email when the 5th retry fails

What are the language setting rules for the questionnaire system?

The questionnaire system supports two language types (1 and 2). When no language is specified, the system will automatically set it based on the user's language. It is recommended to explicitly specify the language type when creating a questionnaire.

What required fields are needed when creating a questionnaire?

When creating a questionnaire, the following fields must be filled in: 1. Language (language): must be 1 or 2; 2. Title (title): cannot be empty and must be no more than 200 characters; 3. Purpose (purpose): cannot be empty and must be no more than 800 characters; 4. Number of questions (num_questions): must be greater than 0 and is recommended to be no more than 30; 5. Questionnaire type (survey_type): a valid questionnaire type must be specified

What are the specific rules for questionnaire content length limits?

Questionnaire content has the following length limit rules: 1. Title (title): recommended not to exceed 200 characters; exceeding this may cause the AI generation feature to become unresponsive. 2. Purpose description (purpose): recommended not to exceed 800 characters; exceeding this may cause the AI generation feature to become unresponsive. 3. Number of questions (num_questions): recommended not to exceed 30 questions

What is the correspondence between questionnaire types and AI generation capabilities?

The correspondence between questionnaire types and AI generation capabilities is as follows: 1. Questionnaire types that support AI generation: general questionnaires, 360-degree assessment questionnaires (dimensions must be specified); 2. Questionnaire types that do not support AI generation: voting questionnaires, NPS questionnaires, customer journey questionnaires, employee satisfaction questionnaires, employee engagement questionnaires

What are the dimension-setting rules for a 360-degree evaluation questionnaire?

The dimensions of a 360-degree evaluation questionnaire should remain consistent. It is recommended to clearly specify the evaluation dimensions when creating it, such as teamwork and execution ability. Inconsistent dimension settings may lead to inaccurate evaluation results

What are the allowed values for task status (task_status)?

Task status only supports three values: 2, 4, and 5, which represent different task processing stages. Other status values will be considered invalid

What are the business acceptance criteria for the questionnaire system?

The business acceptance criteria for the questionnaire system include: 1. Language settings: correctly support two language types, with the default value set correctly; 2. Required fields: all required fields must be filled in correctly and pass validation; 3. Content restrictions: all content length limits must meet the requirements; 4. AI generation: questionnaire types that support AI generation must be generated normally; 5. Error handling: all error cases must be handled correctly and return appropriate error messages

What configuration categories does the questionnaire system support?

All questionnaire types support 6 configuration categories: Basic Settings, Display After Submission, Response Count Limit, Submission Control, Sharing and Query, and Other Settings.