Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

Which users can view the system usage statistics feature?

Only the main account and sub-accounts with the role of "System Administrator" can see and use this feature entry.

Where is the entry for the system usage statistics feature?

The entry is located on the user information page, with a new "SurveyMars Usage Analysis" entry. Click it to enter the statistics page.

What is the statistical scope of the total number of questionnaires?

The total number of questionnaires created under the main account and all sub-accounts within the statistical query time range.

What is the scope of statistics for the total number of responses?

It counts the total number of response summaries for all questionnaires in the total questionnaire count.

What is the scope of the total account count statistics?

It counts the cumulative total of main accounts and all sub-accounts.

What time query methods are supported for system usage statistics?

It supports querying system usage by date range.

What are the limitations on the time range for monthly questionnaire statistics?

A maximum of 12 months of data can be displayed. If the queried time period exceeds 12 months, only the most recent 12 months of data will be shown by default.

Which sub-accounts are included in the sub-account switch dropdown?

Only sub-accounts that can create surveys are included. Statistical viewers and data viewers are not included in the dropdown options.

When viewing the data for a single sub-account, which statistical sections will be hidden?

When viewing the data for a single sub-account, the two sections "Statistics of questionnaire counts created by each sub-account" and "Total number of sub-accounts" will be hidden.

What main statistics are included on the system usage statistics page?

Includes statistics on the total number of questionnaires, total number of responses, total number of sub-accounts, the number of each questionnaire type created, the number of questionnaires created by month, and the number of questionnaires created by each sub-account.