Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What is the sorting rule for questionnaire statistics?

Sorted from highest to lowest based on the proportion of different questionnaire types to the total number of questionnaires.

What interactive features does the system usage statistics page support?

It supports switching theme color schemes, toggling between viewing all data or data for a single sub-account, querying by date range, and clicking the view icon next to the total number of sub-accounts to jump to the sub-account page.

What help information is provided on the system usage statistics page?

There are mouse-hover help buttons next to the total number of completed questionnaires and the total number of accounts, which display the explanatory text "Summary of responses for all questionnaires in the total number of completed questionnaires" and "The cumulative number of main accounts + sub-accounts," respectively.

Why do I need to add TXT and CNAME records?

TXT records are used for domain ownership verification, pre-verification, and certificate issuance; CNAME records are used to point the custom domain to the platform’s origin server, ensuring secure and correct access.

My domain is yourcompany.com. Can I add a CNAME record directly?

No. Root domains follow the DNS standard and cannot be bound directly through a CNAME record. You need to use an A record pointing to the IP address provided by the platform, or contact customer support for assistance.

What should I do if DNS record propagation takes too long?

DNS propagation time depends on the service provider, usually 1-30 minutes. You can use a DNS Checker tool to check global propagation status. If it still hasn’t taken effect within 1 hour, please check the record configuration or contact customer support.

Do I need to add the TXT record again when renewing the certificate?

No. When renewing, you only need to change the CNAME record value of _acme-challenge. to the new Token provided by the platform. The existing TXT record can be kept or deleted.

What should I do if "The domain name is already in use" appears during setup?

Please confirm whether the domain name is already being used on another platform. If it is, you need to unbind it from the original platform before configuring it again.

Where is the entry point for Mailchimp integration? How do I enable the connection?

The Mailchimp integration entry point is located on the Third-party Integrations page. The connection is disabled by default, and users can enable it themselves.

How many steps are there in the Mailchimp connection process? What is the function of each step?

The Mailchimp connection process has 5 main steps: 1. Log in to a Mailchimp account (you can choose an existing account or create a new one) 2. Select a Mailchimp team 3. Select a Mailchimp audience 4. Configure field mapping (email is a required field) 5. Set tags and consent questions (optional)