Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What operations does Google integration support?

1. Create a new spreadsheet: You can create a new Google Sheets spreadsheet to store response data 2. Use an existing spreadsheet: You can connect to an existing Google Sheets spreadsheet 3. Sync existing responses: You can sync already collected response data to Google Sheets 4. Add multiple accounts: Multiple Google accounts are supported Note: After deleting the integration, you need to manually refresh the page before you can add the connection again.

What are the restrictions on naming sheets in Google integration?

1. Name length: cannot exceed 200 characters 2. Invalid characters: cannot contain the following characters: \ / ? * [ ] 3. Error messages: - name_too_long: name exceeds 200 characters - name_illegal: name contains invalid characters

What are the features of account management in Google integration?

1. Account login: - After a successful login, the page will automatically refresh - After refreshing, the interface for selecting an account will be displayed 2. Multi-account support: - You can add multiple Google accounts - After a new account is added successfully, the page will automatically refresh 3. Account switching: - You can select an account that is already logged in - You can also log in to a new account

What should I pay attention to when using the sync feature in Google integration?

1. Sync prompt: - During sync, it will show "Matching your Google Sheets" - The Chinese prompt is "正在匹配您的Google sheets" 2. Sync limitations: - After existing response data has been uploaded, sync confirmation is required - Special handling is needed when syncing existing responses while creating a new spreadsheet 3. Error handling: - Using a non-Google spreadsheet address will cause an error - Using a non-existent spreadsheet address will prompt that the address does not exist

What are the interface interaction features in Google integration?

1. Popup control: - Clicking the overlay area will not close the popup - A login prompt is only required when creating a new spreadsheet 2. Page refresh: - After deleting an integration, the page must be refreshed manually - After adding a new account, the page will refresh automatically 3. Error messages: - Entering an invalid name will display the corresponding error message - When using an existing spreadsheet, the correct link example will be displayed