Frequently Asked Questions (FAQs)

Respondents can view approval results via email and support operations such as viewing answer details, replying, and modifying the submission. Unviewed results are marked with a reminder.

You can customize the style and content of approval emails and respondent emails, with support for switching roles to edit them. The email subject is consistent with the survey invitation.

When the setup is incomplete, the Save button is disabled. After the setup is completed, it can be clicked to save. The switch in the upper-right corner is off by default. Once enabled, the workflow approval feature officially takes effect.

After the basic settings and process approval settings are completed and enabled, a "View Approval Progress" button will appear, allowing you to customize reminder content and remind approvers.

Countersign requires all approvers to approve and for their opinions to be consistent before it can be passed, whereas co-sign only requires approval from any one approver. To set it up, select the corresponding method in the approval settings pop-up, and multiple approvers are supported. In countersign mode, subsequent approvers can only choose the previous approver's opinion.

The waitlist feature is used when the number of submitted responses exceeds the limit, causing subsequent responses to enter the waitlist process. It is suitable for approval scenarios with limited slots, such as medical appointments and enterprise workflows.

After enabling the waitlist, you can set approvers (by default, the system auto-approves or you can assign them manually), and you can also set a waitlist deadline. After the deadline, answers can no longer be submitted.

In the workflow approval settings, enable automatic reminders, set a custom reminder time and email content, and the system will regularly notify the approver.

After CC recipients are set, they can receive approval emails and view the details, but they do not have permission to reply or make changes. If no CC recipients are set, the CC tab will not be displayed.

You can batch-enter approvers' email addresses in the node settings. Assignment by question options is supported, and some question types support bulk assignment across all options.