Frequently Asked Questions (FAQs)

Get quick answers to your questions about our services and policies. For more assistance, contact our support team.

What is the failure handling mechanism for webhook delivery?

Business issue: It is necessary to ensure that data is not lost after webhook delivery fails. Business rules: 1. After the 5th failure: - Save the failure record to a separate queue with the webhook id as the key - Retain it for 7 days - Allow users to manually resend it 2. During the disabled period: - Record events within 7 days into a separate queue - After recovery, actively push the queued data

How does the webhook email notification mechanism work?

Business issue: Users need to be notified promptly of webhook status changes Business rules: 1. Send a failure notification email when the 4th retry fails 2. Send a disabled notification email when the 5th retry fails
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