Template Sự hài lòng của khách hàng Mẫu biểu mẫu đánh giá khách sạn

Mẫu biểu mẫu đánh giá khách sạn

Mẫu biểu mẫu đánh giá khách sạn

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Hotel Evaluation Form Template

This feedback form lets guests evaluate their stay and share their opinions about the hotel and services. It is suitable for hotels and other lodging providers such as motels or hostels. Guests can complete the form on a mobile device or at a kiosk before departure, giving you useful insight into their experience. The form is free to download, simple to use, and professionally designed. You can customize it to your needs, embed it on your website, or distribute it by email and receive responses directly to your inbox. Use this form to collect feedback and improve your hotel operations.
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1.
Date of Arrival
2.
Date of Departure
3.
Have you stayed with us previously?
Yes
No
4.
Please indicate which factors influenced your decision to stay with us[Hộp kiểm]
Location
Price
Reputation
Recommended by someone I know
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Business reasons
Recreational facilities
I am a repeat guest
Other
5.
The check-in staff was polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
6.
Assistance with my luggage was available.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
7.
Room service was prompt.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
8.
The pool met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
9.
The fitness center met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
10.
I felt safe while at the hotel.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
11.
The room was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
12.
The room furniture was in good condition.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
13.
The bed was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
14.
The lighting in the room was adequate.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
15.
The room temperature was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
16.
The television reception was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
17.
The room view met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
18.
The room was quiet.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
19.
Housekeeping maintained the room well.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
20.
The restaurant was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
21.
Food prices were reasonable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
22.
I liked the menu selections.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
23.
The quality of the food was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
24.
Service quality was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
25.
The staff were polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
26.
Overall, how would you rate your stay?
27.
How likely are you to stay with us again?
Not at all
Very likely
28.
How likely is it that you will recommend us to others?
Not at all
Very likely
29.
Any additional comments?
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Template instructions
Mẫu biểu mẫu đánh giá khách sạn giúp khách sạn thu thập phản hồi của khách về lưu trú, dịch vụ và cơ sở vật chất. Sử dụng mẫu này để thu thập xếp hạng về nhận phòng, vệ sinh phòng, tiện nghi, ăn uống, an toàn và sự hài lòng tổng thể.

Biểu mẫu bao gồm ngày nhận phòng và trả phòng, câu hỏi thăm lại, ảnh hưởng đặt phòng và một loạt các mục quy mô Likert bao gồm lịch sự của nhân viên, tình trạng phòng, sự thoải mái của giường, nhiệt độ, thu sóng TV, hồ bơi và trung tâm thể dục, dọn phòng, chất lượng nhà hàng và dịch vụ. Nó cũng chứa xếp hạng tổng thể về thời gian lưu trú và khả năng quay lại, khả năng đề xuất và trường nhận xét mở để có thêm phản hồi.

Được thiết kế cho khách sạn, nhà nghỉ, ký túc xá và người quản lý chỗ nghỉ, mẫu miễn phí sẵn sàng cho thiết bị di động, dễ dàng tùy chỉnh, có thể nhúng trên trang web và phù hợp để phân phối email hoặc sử dụng kiosk khi thanh toán. Nó hỗ trợ các trường tùy chỉnh, báo cáo có thể xuất và thông báo qua email để thông báo cho nhóm của bạn. Sử dụng phản hồi để xác định các lĩnh vực cải thiện và theo dõi sự hài lòng của khách theo thời gian.

Nhấp vào "Sử dụng Mẫu này" để bắt đầu và bắt đầu cải thiện trải nghiệm của khách ngay hôm nay.

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