Template Müşteri Memnuniyeti Otel Değerlendirme Formu Şablonu

Otel Değerlendirme Formu Şablonu

Otel Değerlendirme Formu Şablonu

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Hotel Evaluation Form Template

This feedback form lets guests evaluate their stay and share their opinions about the hotel and services. It is suitable for hotels and other lodging providers such as motels or hostels. Guests can complete the form on a mobile device or at a kiosk before departure, giving you useful insight into their experience. The form is free to download, simple to use, and professionally designed. You can customize it to your needs, embed it on your website, or distribute it by email and receive responses directly to your inbox. Use this form to collect feedback and improve your hotel operations.
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1.
Date of Arrival
2.
Date of Departure
3.
Have you stayed with us previously?
Yes
No
4.
Please indicate which factors influenced your decision to stay with us[Onay Kutuları]
Location
Price
Reputation
Recommended by someone I know
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Business reasons
Recreational facilities
I am a repeat guest
Other
5.
The check-in staff was polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
6.
Assistance with my luggage was available.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
7.
Room service was prompt.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
8.
The pool met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
9.
The fitness center met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
10.
I felt safe while at the hotel.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
11.
The room was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
12.
The room furniture was in good condition.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
13.
The bed was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
14.
The lighting in the room was adequate.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
15.
The room temperature was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
16.
The television reception was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
17.
The room view met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
18.
The room was quiet.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
19.
Housekeeping maintained the room well.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
20.
The restaurant was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
21.
Food prices were reasonable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
22.
I liked the menu selections.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
23.
The quality of the food was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
24.
Service quality was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
25.
The staff were polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
26.
Overall, how would you rate your stay?
27.
How likely are you to stay with us again?
Not at all
Very likely
28.
How likely is it that you will recommend us to others?
Not at all
Very likely
29.
Any additional comments?
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Template instructions
Otel değerlendirme formu şablonu, otellerin konaklamalar, hizmetler ve tesisler hakkında konuk geri bildirimi toplamasına yardımcı olur. Check-in, oda temizliği, olanaklar, yemek, güvenlik ve genel memnuniyet hakkında puan toplamak için bu şablonu kullanın.

Form, check-in ve check-out tarihlerini, tekrar ziyaret sorusunu, rezervasyon etkilerini ve personel nezaketi, oda durumu, yatak konforu, sıcaklık, TV resepsiyonu, havuz ve fitness merkezi, kat hizmetleri, restoran kalitesi ve hizmeti kapsayan bir dizi Likert ölçeğinde öğe içerir. Ayrıca genel konaklama ve geri dönüş olasılığı derecelendirmeleri, öneri olasılığı ve ek geri bildirim için açık bir yorum alanı içerir.

Oteller, moteller, pansiyonlar ve konaklama yöneticileri için tasarlanan ücretsiz şablon, mobil kullanıma hazırdır, kolayca özelleştirilebilir, web sitelerine yerleştirilebilir ve ödeme sırasında e-posta dağıtımı veya kiosk kullanımı için uygundur. Ekibinizi bilgilendirmek için özel alanları, dışa aktarılabilir raporları ve e-posta bildirimlerini destekler. İyileştirme alanlarını belirlemek ve zaman içindeki misafir memnuniyetini izlemek için yanıtları kullanın.

Başlamak ve misafir deneyiminizi bugün iyileştirmeye başlamak için "Bu Şablonu Kullan"a tıklayın.

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