Template NPS Шаблон опроса реляционного NPS

Шаблон опроса реляционного NPS

Шаблон опроса реляционного NPS

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11
Questions
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Relational NPS Survey Template

Hi there!
we’d love to hear about your experience with [company name]. Please take a moment to complete our quick survey - your feedback helps us improve our products and services. Thank you!
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*
1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
Not at all likely
Extremely likely
*
2.
How satisfied are you with the level of customer service you received from [company's name]?
Very Unsatisfied
Very Satisfied
*
3.
How easy was it to find the information or product/service you were looking for on [company's name]'s website?
Very Difficult
Very Easy
*
4.
Did you experience any problems or issues while interacting with [company's name]?
Yes
No
*
6.
How often do you use [company's name]'s products or services?
Rarely
Occasionally
Frequently
Very frequently
*
7.
How likely are you to continue using [company's name]'s products or services in the future?
Very Unlikely
Very Likely
*
8.
How likely are you to consider purchasing new products or services from [company's name] in the future?
Very Unlikely
Very Likely
*
9.
How would you rate the value for money of [company's name]'s products or services?
Poor value
Excellent value
*
10.
How would you rate the overall quality of [company's name]'s products or services?
11.
Is there anything else you'd like to share about your experience with [company's name]?
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Template instructions

Вы хотите отслеживать общий уровень счастья и лояльности ваших клиентов?  Построение долгосрочных связей с клиентами с помощью реляционных опросов NPS. Что касается качества обслуживания клиентов, реляционный NPS предлагает широкую перспективу, в отличие от транзакционных опросов, которые концентрируются на конкретных взаимодействиях.


Используя бесплатный шаблон опроса Relational NPS от SurveyMars, вы можете регулярно опрашивать своих клиентов, чтобы отслеживать тенденции удовлетворенности, точно определять области, требующие доработки, и налаживать более прочные отношения.


Вы можете получить полезную обратную связь о своих продуктах, бренде и общем пути клиента с помощью этого удобного шаблона. Чтобы упростить получение аналитических сведений, автоматизируйте процесс проведения опросов и персонализируйте его в соответствии с вашим брендом.


Нажмите «Использовать этот шаблон», чтобы начать налаживать более прочные отношения со своими клиентами.



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1

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2

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3

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