Template Удовлетворенность клиентов Шаблон формы оценки отеля

Шаблон формы оценки отеля

Шаблон формы оценки отеля

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Hotel Evaluation Form Template

This feedback form lets guests evaluate their stay and share their opinions about the hotel and services. It is suitable for hotels and other lodging providers such as motels or hostels. Guests can complete the form on a mobile device or at a kiosk before departure, giving you useful insight into their experience. The form is free to download, simple to use, and professionally designed. You can customize it to your needs, embed it on your website, or distribute it by email and receive responses directly to your inbox. Use this form to collect feedback and improve your hotel operations.
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1.
Date of Arrival
2.
Date of Departure
3.
Have you stayed with us previously?
Yes
No
4.
Please indicate which factors influenced your decision to stay with us[Множественный выбор]
Location
Price
Reputation
Recommended by someone I know
Advertisements
Business reasons
Recreational facilities
I am a repeat guest
Other
5.
The check-in staff was polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
6.
Assistance with my luggage was available.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
7.
Room service was prompt.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
8.
The pool met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
9.
The fitness center met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
10.
I felt safe while at the hotel.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
11.
The room was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
12.
The room furniture was in good condition.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
13.
The bed was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
14.
The lighting in the room was adequate.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
15.
The room temperature was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
16.
The television reception was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
17.
The room view met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
18.
The room was quiet.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
19.
Housekeeping maintained the room well.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
20.
The restaurant was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
21.
Food prices were reasonable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
22.
I liked the menu selections.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
23.
The quality of the food was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
24.
Service quality was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
25.
The staff were polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
26.
Overall, how would you rate your stay?
27.
How likely are you to stay with us again?
Not at all
Very likely
28.
How likely is it that you will recommend us to others?
Not at all
Very likely
29.
Any additional comments?
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Template instructions
Шаблон формы оценки отеля помогает отелям собирать отзывы гостей о проживании, услугах и удобствах. Используйте этот шаблон для сбора оценок по регистрации заезда, чистоте номера, удобствам, питанию, безопасности и общей удовлетворенности.

Форма включает в себя даты заезда и выезда, вопрос о повторном посещении, влияние на бронирование и ряд пунктов по шкале Лайкерта, включая вежливость персонала, состояние номера, комфорт кровати, температуру, прием телевизора, бассейн и фитнес-центр, уборку, качество ресторана и обслуживание. Он также содержит общую оценку пребывания и вероятности возвращения, вероятность рекомендации и открытое поле для комментариев для дополнительной обратной связи.

Разработанный для отелей, мотелей, хостелов и менеджеров по размещению, бесплатный шаблон готов для мобильных устройств, легко настраивается, встраивается на веб-сайты и подходит для рассылки по электронной почте или использования в киоске при оформлении заказа. Он поддерживает настраиваемые поля, экспортируемые отчеты и уведомления по электронной почте, чтобы держать вашу команду в курсе. Используйте ответы, чтобы определить области для улучшения и отслеживать удовлетворенность гостей с течением времени.

Нажмите «Использовать этот шаблон», чтобы начать и начать улучшать впечатления гостей уже сегодня.

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