Template NPSの リレーショナルNPS調査テンプレート

リレーショナルNPS調査テンプレート

リレーショナルNPS調査テンプレート

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11
Questions
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Relational NPS Survey Template

Hi there!
we’d love to hear about your experience with [company name]. Please take a moment to complete our quick survey - your feedback helps us improve our products and services. Thank you!
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*
1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
Not at all likely
Extremely likely
*
2.
How satisfied are you with the level of customer service you received from [company's name]?
Very Unsatisfied
Very Satisfied
*
3.
How easy was it to find the information or product/service you were looking for on [company's name]'s website?
Very Difficult
Very Easy
*
4.
Did you experience any problems or issues while interacting with [company's name]?
Yes
No
*
6.
How often do you use [company's name]'s products or services?
Rarely
Occasionally
Frequently
Very frequently
*
7.
How likely are you to continue using [company's name]'s products or services in the future?
Very Unlikely
Very Likely
*
8.
How likely are you to consider purchasing new products or services from [company's name] in the future?
Very Unlikely
Very Likely
*
9.
How would you rate the value for money of [company's name]'s products or services?
Poor value
Excellent value
*
10.
How would you rate the overall quality of [company's name]'s products or services?
11.
Is there anything else you'd like to share about your experience with [company's name]?
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Template instructions

顧客の全体的な満足度や忠誠心を把握したいですか?関係性NPS調査を活用して、顧客との長期的なつながりを築きましょう。顧客体験に関して、関係性NPSは特定のやり取りに焦点を当てる取引型調査とは異なり、広い視野を提供します。


SurveyMarsの無料の関係性NPS調査テンプレートを使えば、定期的に顧客に調査を行い、満足度の傾向をモニタリングし、改善が必要な領域を特定し、より強固な関係を築くことができます。


この使いやすいテンプレートを使えば、製品やブランド、全体的な顧客の旅についての貴重なフィードバックを得ることができます。調査配信プロセスを自動化し、ブランドに合わせてカスタマイズすることで、簡単にインサイトを得ることができます。


「このテンプレートを使う」をクリックして、顧客とのより持続的な関係を育んでいきましょう。



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2

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3

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