Template Nps Transactional NPS Survey Template

Transactional NPS Survey Template

Transactional NPS Survey Template

Create a survey from a ready-made template in 30 seconds. Choose a template, customize it, then share it and collect responses with ease.
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10
Questions
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Transactional NPS Survey Template

Thank you for choosing us! We would love to hear about your recent experience and how we can improve it. Please take a moment to give us your feedback😊
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*
1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
Not at all likely
Extremely likely
*
2.
Overall, how satisfied were you with the product/service you received from [company's name] in your recent purchase?
Very Unsatisfied
Very Satisfied
*
3.
How would you rate the quality of the product/service you received from [company's name] in your recent purchase?
Very Poor
Very Good
*
4.
Were you able to complete your purchase with ease?
Yes
No
*
6.
How would you rate [company's name]'s customer service team in terms of helping you complete your purchase?
Very Unsatisfied
Very Satisfied
*
7.
Did [company's name]'s customer service team meet your expectations in resolving any issues related to your purchase?
Yes
No
*
8.
How satisfied were you with the level of service provided by customer service team?
Very Unsatisfied
Very Satisfied
*
9.
How likely are you to use [company's name] in the future based on your recent purchase?
Very Unlikely
Very Likely
10.
Do you have any suggestions or feedback for [company's name]'s customer service team?
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Template instructions

Transactional NPS surveys are an effective way to find out how particular interactions affect your consumers' perceptions of your company.


Transactional NPS goes further than typical NPS surveys, which gauge overall satisfaction. It gathers insightful input right after significant events like a purchase, product encounter, or support request. This enables you to determine your strengths and areas for improvement.


The free Transactional NPS Survey Template from SurveyMars makes it simple to collect this important input and implement data-driven changes.  Easily evaluate replies, automate survey delivery, and modify the template to suit your needs.


Click "Use This Template" to begin enhancing customer experiences at each touchpoint and fostering stronger relationships with your customers. 



Get Started in 3 Simple Steps

1

Use This Template

Click "Use This Template" to open it in SurveyMars. You can preview and test it without signing up.

2

Customize Your Survey

Edit questions, upload your logo, and match the design to your brand. Create professional surveys with no technical skills required.

3

Share & Collect Responses

Share by link, QR code, or embed it on your website. Responses appear in your dashboard as soon as they come in.

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