Template Le NPS Modèle d’enquête NPS relationnelle

Modèle d’enquête NPS relationnelle

Modèle d’enquête NPS relationnelle

Create a survey from a ready-made template in 30 seconds. Choose a template, customize it, then share it and collect responses with ease.
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11
Questions
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Relational NPS Survey Template

Hi there!
we’d love to hear about your experience with [company name]. Please take a moment to complete our quick survey - your feedback helps us improve our products and services. Thank you!
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*
1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
Not at all likely
Extremely likely
*
2.
How satisfied are you with the level of customer service you received from [company's name]?
Very Unsatisfied
Very Satisfied
*
3.
How easy was it to find the information or product/service you were looking for on [company's name]'s website?
Very Difficult
Very Easy
*
4.
Did you experience any problems or issues while interacting with [company's name]?
Yes
No
*
6.
How often do you use [company's name]'s products or services?
Rarely
Occasionally
Frequently
Very frequently
*
7.
How likely are you to continue using [company's name]'s products or services in the future?
Very Unlikely
Very Likely
*
8.
How likely are you to consider purchasing new products or services from [company's name] in the future?
Very Unlikely
Very Likely
*
9.
How would you rate the value for money of [company's name]'s products or services?
Poor value
Excellent value
*
10.
How would you rate the overall quality of [company's name]'s products or services?
Very Poor
Very Good
11.
Is there anything else you'd like to share about your experience with [company's name]?
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Template instructions

Voulez-vous suivre le niveau global de satisfaction et de fidélité de vos clients ?  Établir des liens durables avec les clients à l’aide d’enquêtes NPS relationnelles. En ce qui concerne votre expérience client, le NPS relationnel offre une perspective large, contrairement aux enquêtes transactionnelles qui se concentrent sur des interactions particulières.


À l’aide du modèle gratuit d’enquête NPS relationnelle de SurveyMars, vous pouvez interroger régulièrement vos clients afin de surveiller les tendances de satisfaction, d’identifier les domaines qui nécessitent du travail et d’établir des relations plus solides.


Vous pouvez obtenir des commentaires perspicaces sur vos produits, votre marque et le parcours client global grâce à ce modèle convivial. Pour obtenir facilement des informations, automatisez le processus de diffusion des sondages et personnalisez-le pour qu’il reflète votre marque.


Cliquez sur « Utiliser ce modèle » pour commencer à entretenir des relations plus durables avec vos clients.



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1

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2

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3

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