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Experience with Moderation and Game Development
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Survey consists of 17 questions, thank you for investing your time.
Yours,
Kysely
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1.
How satisfied are you with the performance of the current moderation team?
Dissatisfied
Satisfied
1
2
3
4
5
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2.
Have you ever observed abusive behaviour by the moderation team?
Yes
No
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3.
Have you ever reached out to the moderation team?
Yes
No
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4.
What was the occasion for contacting the moderation?
[Checkboxes]
Unban request
Family group request
Reporting cheating
Appeal against mute or content deletion
Reporting mod abuse
Other
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5.
What was the outcome of the ticket?
Issue was solved
Issue was partially solved
Issue wasn't solved at all
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6.
How much time did the moderation team take to complete the review of your ticket?
The same day
1 to 3 days
3 days to 1 week
1 week to 1 month
More than 1 month
7.
Who was the moderator handling your ticket/s?
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8.
What was the overall experience from the ticket?
Uncomfortable
Comfortable
1
2
3
4
5
9.
Do you have any additional comments on the work of the moderation?
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10.
Do you know what the council is?
Yes
No
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11.
What is your opinion regarding the objectivity of the council?
The council is completely objective, they work to make the game better
They want to make the game better, but they are too affected by unintentional bias
Council members are biased, but it doesn't harm the quality of the game development
Council members seek for advantage for themselves at the expense of the game
I don't have opinion on this
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12.
Rate the impact of the council's existence on the game?
Harmful
Positive
1
2
3
4
5
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13.
How satisfied are you with the development of the game updates?
Dissatisfied
Satisfied
1
2
3
4
5
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14.
How often do you check dev server?
Every day
A few times a week
Once a week
A few times a month
Once a month
Less than once a month
Not at all
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15.
Which factors would motivate you to test the game on the dev server more frequently?
Rewards for the main server
Better communication from the dev
Different setup of the dev server
Nothing can make me more active in testing
Other
16.
Select all statements you agree with
[Checkboxes]
Updates should be always discussed with the whole community before they go live
The punished player should see the name of the moderator who issued the punishment
Admins and moderators shouldn't hold government roles in the game
Punishments for cheating should be more strict
Punishments for content violations should be more strict
Rules should be changed
The council chat should be accessible to the whole playerbase in read-only mode
Players should automatically receive a transcript of their ticket after closing
The council should be disbanded
There should be less rules and more in-game hardcoded restrictions
17.
What is your in-game nationality?
Evaluation object score
AI Probing
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