Tired of SurveyMonkey's Limits? Go Fully Free

If you’ve ever tried to measure customer loyalty, you know the drill: You sign up for SurveyMonkey Free, excited to send out a feedback survey, and then hit a wall. The free plan locks key features—like creating a proper NPS question or calculating a CSAT score—behind a paywall. Before you know it, you’re staring at a “upgrade now” screen, wondering why a basic tool to listen to your customers costs $25+ a month.

But here’s the good news: SurveyMars fixes this. It’s a free survey tool that lets you build NPS question surveys, track CSAT scores, and collect feedback—no limits, no credit card, no annoying upsells. Let’s break down how to use it, and why it’s way better than struggling with SurveyMonkey Free.

Step 1: How to Use SurveyMars (It’s Simpler Than SurveyMonkey Free)

1. Create an NPS Question (No Upgrade Needed)

Your NPS question (Net Promoter Score) tells you how likely customers are to recommend your business—and SurveyMars makes it easy to add one:

2. Track Your CSAT Score (Fast & Free)

CSAT (Customer Satisfaction Score) measures how happy customers are with a specific experience—and SurveyMonkey Free forces you to upgrade to track it. With SurveyMars? It’s 100% free:

Send it out, and SurveyMars calculates your CSAT score automatically (it’s the percentage of customers who rated you 4 or 5). You’ll also see comments from customers—so you know why scores are high or low.

Step 2: Solve Real Problems (That SurveyMonkey Free Ignores)

SurveyMars isn’t just a “free alternative”—it helps you fix the issues that SurveyMonkey Free makes impossible:

Stop Guessing About Loyalty: An NPS question lets you spot trends. If 30% of respondents are Detractors saying “slow shipping,” you can fix that and turn them into Promoters—something you can’t do with SurveyMonkey Free’s limited data.

Save Time (No Manual Work): SurveyMars auto-calculates NPS and CSAT, so you don’t have to export data to Excel and crunch numbers. Unlike SurveyMonkey Free, you get ready-to-use reports in seconds.

Step 3: Why SurveyMars Beats SurveyMonkey Free (And Paid Tools!)

Let’s be clear: SurveyMonkey Free is a tease. It lets you create a basic survey, but locks the features you actually need—like NPS questions and CSAT score tracking—behind a paid plan. SurveyMars? It gives you everything for free:

Unlimited surveys and responses

Full access to NPS and CSAT templates

Real-time reports and auto-calculations

No credit card required

You don’t have to pay to listen to your customers. SurveyMars makes it easy—for free.

Ready to ditch SurveyMonkey Free’s limits? Head to SurveyMars.com today to create your first NPS question survey or track your CSAT score. Your customers (and your budget) will thank you.