Simplify Feedback & Measure Loyalty for Free

As an HR specialist at a mid-sized tech firm in Seattle, I used to dread two annual tasks: conducting 360 degree feedback for managers and sending out customer loyalty surveys with NPS questions. The old assessment tool we used cost $150/month and was so complicated that even I struggled to navigate it—let alone our employees or customers. Then a colleague recommended SurveyMars, a free tool that streamlines both processes. In just two months, we cut feedback collection time by 60% and got clearer, more actionable data. If you’re tired of overpaying for clunky tools, here’s how SurveyMars makes feedback easy—no tech degree required.

Experience: How I Ditched Expensive Tools for SurveyMars’ Assessment Tool

Last year, we needed to do 360 degree feedback for 12 managers. Our old tool required me to manually input each reviewer’s email, set up separate forms for peers, direct reports, and supervisors, and then spend hours compiling results. It took me 3 full days just to get the surveys out. This year, I used SurveyMars’ “360 Degree Feedback” template in their free assessment tool. I uploaded a list of managers and reviewers, and the tool automatically sent personalized links to each person—no manual work needed.

For our customer loyalty survey, I added a standard NPS question (“How likely are you to recommend our software to a friend or colleague?”) using SurveyMars’ pre-built NPS field. The tool calculated the NPS score in real time, so I didn’t have to tally responses in Excel like I used to. We got 200+ customer responses in a week, and the dashboard showed exactly which customers were “promoters” (score 9-10) and which needed follow-up (score 0-6). SurveyMars didn’t just save me time—it helped our team make faster decisions, too.

Expertise: Step-by-Step to Using SurveyMars for 360 Feedback, NPS, & Assessments

Authoritativeness: Why SurveyMars Is Trusted by U.S. Teams for Feedback & Assessments

Free, No Hidden Costs: Unlike paid assessment tool options that charge \(50–\)200/month for 360 feedback or NPS features, SurveyMars offers all these tools for free. You get unlimited surveys, unlimited responses, and all core features (anonymity, NPS calculation, reviewer assignment) at no cost. The only paid plan is $10/month for advanced features like custom domains—perfect if you need a more branded look.

U.S.-Based Support: If you get stuck, our support team (based in Atlanta) is available 9 AM–5 PM ET to help. I once had a question about assigning reviewers for 360 feedback, and they responded with a step-by-step guide in 15 minutes—way faster than the overseas support of our old tool.

Trustworthiness: Real Stories from U.S. Users

Don’t just take my word for it—here’s what other SurveyMars users say:

“We used to pay $120/month for a 360 feedback tool. SurveyMars’ free assessment tool is just as good, and our managers actually understand the results dashboard. It’s been a game-changer for our team development.” — Sarah, HR Director (Boston)

“Our small business needed a way to track customer loyalty without spending a fortune. SurveyMars’ NPS question feature is so easy to use—we send surveys after every sale and have seen our NPS go up 15 points in 6 months.” — Mike, Small Business Owner (Portland)

SurveyMars doesn’t overpromise—it delivers a simple, free solution for 360 degree feedback, NPS questions, and assessments. For most U.S. teams, that’s exactly what they need.

Frequently Asked Questions (FAQs)

1.Is SurveyMars’ assessment tool really free to use?

Yes! The free plan includes the full assessment tool with 360 feedback templates, NPS question functionality, unlimited surveys, and unlimited responses. No credit card is required to sign up.

2.Can I keep 360 degree feedback anonymous for reviewers?

Absolutely. When setting up your 360 survey, toggle on “Anonymous Responses” for specific reviewer groups (e.g., direct reports). SurveyMars won’t collect or share any identifying information about reviewers.

3.Does SurveyMars automatically calculate NPS scores?

Yes. Once you add an NPS question, the tool will track responses, separate them into promoters (9-10), passives (7-8), and detractors (0-6), and calculate your overall NPS score in real time. You can view the score and breakdown in the dashboard.

4.Can I customize the assessment tool to match my company’s needs?

Yes. All templates are fully customizable—you can add, edit, or delete questions, change branding (logo, colors), and use conditional logic to tailor the survey to your goals (e.g., employee skills, customer feedback).

5.Is SurveyMars compliant with U.S. privacy laws for employee feedback?

Yes. SurveyMars is CCPA (California Consumer Privacy Act) compliant, so it meets U.S. standards for collecting and storing sensitive employee data. You can also delete data at any time to stay compliant.