Customer feedback platform for CX, support, and product teams
Customer Satisfaction Survey Software for Faster Feedback and Better Decisions
Create free customer satisfaction surveys with AI-assisted setup, unlimited responses, branded delivery, and reports that help teams improve customer experience without enterprise software friction.
Unlimited surveys and responsesBrand styling and multilingual supportAI summary and reporting built in
Customer Satisfaction Survey
AI Analysis Conclusion
The satisfaction levels in terms of service and dining experience within the restaurant are significantly low, ...
G2 4.7/5 rating
10M+ users
Free forever
No credit card
Why CX Teams Rely on SurveyMars to Improve Customer Satisfaction?
SurveyMars is the best free customer satisfaction survey software for teams that need fast setup, branded delivery, trend reports, and clearer follow-up decisions without paying for enterprise procurement.
Skip the demo-first buying path. Start from ready-made survey templates, collect feedback across products, regions, and service touchpoints, and review scores with AI summaries in one workflow.
Run ongoing feedback campaigns with no usage caps
Post-purchase follow-up, customer service follow-ups, and quarterly customer experience surveys can all be included in the same reusable feedback process.
Use AI where it saves time
Draft questions, summarize open comments, and turn feedback into a faster action brief for CX or support leads.
Support global customer surveys
Translate for multilingual audiences and keep every response inside one reporting layer instead of separate regional flows.
Built for practical decision-making
Break down satisfaction metrics by customer segment, region, month and service stage so teams know what to improve first.
Why teams need this
Customer feedback only helps when it leads to action
Most companies already collect comments. The real gap is turning those responses into a process teams trust and can use quickly.
Customer Satisfaction Survey
Feedback often gets scattered across channels
Customer comments live in inboxes, support tickets, CRM notes, and review tools. A dedicated survey workflow turns fragmented feedback into something measurable and easier to compare over time.
After-sales serviceService delivery
Teams do not always ask the right follow-up questions
A single score rarely explains what changed. Teams need better prompts, branching logic, and template structures for support follow-up, service delivery, or post-purchase feedback.
AI Analysis Conclusion
Raw data rarely tells you what to fix first
A spreadsheet full of responses does not reveal whether the issue comes from onboarding, delivery speed, product usability, or support communication. Clear summaries and comparisons matter.
Question Score
Leaders need context, not just one score
Teams need richer breakdowns, cross-segment comparisons, and trend views that show whether the customer experience is improving after a process or product change.
Core Capabilities
Built for customer feedback, analysis, and follow-through
SurveyMars is more than a survey builder. It is a full workflow for collecting customer sentiment and helping teams move from responses to better decisions.
Create surveys faster with AI
Start from proven templates
Customize for brand and audience
Measure touchpoints and sentiment together
Use reports that help teams act
Run programs without pricing barriers
Guided survey setupDescribe what you want to measure and let SurveyMars generate a customer satisfaction survey draft with relevant questions, rating prompts, and open-text follow-up. Teams can start from AI, templates, or manual editing depending on how structured the program needs to be.
Create with AI
Create with Templates
Tell AI what survey you want to create.
Provide a detailed description of the survey, including its topic and purpose.
Please generate a questionnaire on Samsung customer satisfaction with product quality, including durability, functionality, and design aesthetics.
171/5000
Template libraryStart from customer satisfaction structures that already match support follow-up, delivery reviews, product feedback, or churn-risk programs. Teams spend less time creating a flow and more time fine-tuning the right questions.
Brand and audience fitAdjust colors, logo, wording, language, and logic so the survey fits the customer touchpoint you are measuring instead of feeling like a generic form. This is especially helpful for global customer bases and multi-brand teams.
Original Questionnaire
Are you satisfied with the quality of our dishes?
Not satisfied
Average
Satisfied
Very satisfied
AI Translate → Korean
우리 요리의 품질에 만족하십니까?
불만족
보통
만족
매우 만족
Color Matching
Theme BackgroundQuestionsImage Background
LogicQuota
Touchpoint measurementMeasure support quality, delivery clarity, product satisfaction, and open-text feedback together in one program. That helps teams see whether score changes are tied to one touchpoint or a broader experience issue.
Satisfaction scoreNumber of answers
Level 1 dimensionScore
Understanding and Registration4.08
Waiting4.03
...3.97
Understanding and RegistrationWaitingPriceOrderingService Staff
Practical reportingUse detailed satisfaction reports, departmental satisfaction comparison reports, and monthly or yearly trend views to identify communication, service communication, product experience, and performance delivery issues that need priority attention.
Free and unlimitedSurveyMars platform removes the usual response and survey caps, allowing business teams to conduct various customer feedback projects such as post-purchase follow-ups, product experience surveys, and after-sales follow-ups over the long term without being affected by hidden quotas.
Survey Title
Unlimited ResponsesUnlimited surveysFree and unlimited duration
How it works
Launch a customer satisfaction survey in 4 steps
This flow keeps setup simple while giving CX, support, and product teams enough reporting depth to act on what they learn.
No credit cardUnlimited responsesAI-assisted analysis
Report gallery
Reports that make customer feedback useful
SurveyMars helps teams move beyond a single satisfaction score with reports that support planning, prioritization, and follow-up.
Detailed satisfaction report
Understand how customers rate service quality, product satisfaction, delivery clarity, support effectiveness, and overall experience so teams can see which area deserves attention first.
Segment and region comparison
Compare customer satisfaction across regions, account segments, products, or service teams to uncover where expectations are being met and where trust is slipping.
Monthly and yearly trends
Track whether satisfaction improves after service process updates, release changes, onboarding adjustments, or support operations improvements.
AI summary report
Summarize open comments, identify recurring service or product themes, and help customer-facing teams brief leadership without reading every response line by line.
Use Cases
Designed for CX, support, product, and service teams
From post-purchase reviews to churn-risk programs, these scenarios match how B2B teams run customer feedback in practice.
Are you satisfied with the quality of our dishes?Yes, this fried chicken is truly delicious.
Post-purchase satisfaction programs
Run follow-up surveys after a purchase or onboarding milestone to understand where the early experience creates confidence or friction.
86% of customers think the appearance is very attractive.31% of customers reported that the after-sales service was not prompt.
Customer support follow-up
Measure whether support issues were truly resolved and where response quality or communication needs improvement.
Did the final appearance meet your expectations?Are you satisfied with the decoration plan?
Service delivery reviews
Capture feedback after account reviews, recurring services, or implementation projects to see whether teams are meeting expectations.
Help me create a customer satisfaction survey for the beauty salon. The survey should include questions about whether the customers have the intention to renew their services and the reasons behind it.
Renewal and churn-risk tracking
Track sentiment before renewal conversations and identify which customers are becoming dissatisfied before the relationship is harder to recover.
Brand comparison
Why teams choose SurveyMars over expensive customer satisfaction tools
SurveyMonkey and Qualtrics are common options for customer feedback programs. This overview highlights the limits teams actually feel day to day: free usage, AI access, and how quickly you can self-serve.
Feature
SurveyMars
SurveyMonkey
Qualtrics
Response limits
Unlimited
Limited on free tiers
Not positioned around unlimited self-serve usage
AI survey creation
Included
Present but secondary
Yes
AI report / insight summary
Included
More analysis-oriented
Yes
Self-serve startup
Yes
Yes
Lower self-serve emphasis
SurveyMars gives teams a fast path to a professional customer satisfaction program without enterprise procurement, response quotas, or gated AI. Browse templates to start from a structure that already fits common customer feedback touchpoints.
Social proof
Trusted by teams that need clearer customer feedback
Read verified reviews from teams using SurveyMars to collect clearer customer feedback and make faster decisions.
Common questions about customer satisfaction surveys
Is SurveyMars free for customer satisfaction surveys?
Yes. SurveyMars allows teams to create customer satisfaction surveys for free, supporting unlimited questionnaires, unlimited responses, standard reports, and data export.
Are there limits on responses or survey creation?
No. SurveyMars supports unlimited surveys, questions, and responses, so teams can run recurring customer feedback programs without hitting usage caps.
Can SurveyMars help me create a CSAT survey with AI?
Yes. SurveyMars can generate customer satisfaction survey drafts with AI, helping teams create questions faster and improve survey quality.
Can I customize the survey with my brand?
Yes. SurveyMars supports logo, color, and styling customization so your customer satisfaction survey can match your brand experience.
Can I compare results across regions, products, or customer segments?
Yes. SurveyMars includes reports that help teams compare customer satisfaction results by segment, region, team, or time period.
Does SurveyMars support multilingual customer surveys?
Yes. SurveyMars supports multilingual surveys, making it easier to collect feedback from global customer bases.
Can I export survey data and reports?
Yes. SurveyMars lets teams export data and reports for internal analysis, stakeholder reviews, and follow-up planning.
Can I collect open-text feedback along with scores?
Yes. SurveyMars supports open-text feedback so teams can understand why customers gave a certain score, not just the number itself.
Does SurveyMars provide report examples and dashboards?
Yes. SurveyMars includes report views such as trend reports, comparison views, and AI summaries to help teams understand customer experience faster.
How is SurveyMars different from SurveyMonkey or Qualtrics?
SurveyMars combines free access, unlimited responses, AI survey creation, and self-serve setup in a simpler workflow than many traditional customer satisfaction platforms.
Customer satisfaction, made simpler
Start free and understand what your customers really need
SurveyMars helps teams collect honest feedback, compare results across segments, and turn survey findings into practical next steps without a heavy enterprise software process.
No credit cardUnlimited responsesAI-assisted reporting
Feedback
Contact Us
WhatsApp
Email
Write to Me on WhatsApp!
Hello! 😊 We will respond to your questions on WhatsApp as quickly as possible.
Your question
0 / 300
Scan QR code with WhatsApp
Contact Us
To better assist you, please provide your contact information and we will get back to you as soon as possible.
Cookies Consent
This website uses cookies to enhance user experience and to analyze performance and traffic on our website. We use our own and third-party cookies to show you more relevant content based on your browsing and navigation history. Please accept or manage your cookie settings below. Here's our Cookies Policy
Accept all cookies
Cookie settings
Cookies Preferences Center
Cookies are small bits of data stored on the device (computer, mobile phone, tablet, or any other mobile device) that you use to access any of our websites (the Sites), so we can recognize repeat users. Each cookie expires after a certain period of time depending on what we use it for.
In our Cookies Notice, we use the word 'cookies' as a catchall term to include not only cookies, but also other technologies such as pixels, web beacons and page tags. Like most commercial websites we use both first and third party cookies on our Sites.
We use cookies for several reasons. Below we list and describe the various types of cookies we use on our Sites.
Are those cookies aimed at tracking, monitoring, and analyzing how you browse and interact with the site and our services, as well as segment our users based on their behavior and how they browse the site, and to build audiences. They reveal usage trends as well as which users upgrade the services rendered by us and how is this done. All those actions are aimed at better understanding our users for improved communications and marketing strategies. You can opt to block or limit the installation and use of these cookies as explained on this banner and in our Cookie Policy, and this shall not impact the usability or functionalities of the site and/or the services.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. If you do not allow these cookies then some or all of these services may not function properly.
Required Cookies
Certain cookies are necessary for this Site to securely operate, and for delivery of the Services you have requested. These cookies are limited to providing functionality, stability and security. You will not have the ability to reject these essential cookies in accordance with applicable data protection law.
AI Analysis Conclusion
Create with AI
Create with Templates
Upload
English
