Template NPS (NPS) Vorlage für eine relationale NPS-Umfrage

Vorlage für eine relationale NPS-Umfrage

Vorlage für eine relationale NPS-Umfrage

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11
Questions
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Relational NPS Survey Template

Hi there!
we’d love to hear about your experience with [company name]. Please take a moment to complete our quick survey - your feedback helps us improve our products and services. Thank you!
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*
1.
On a scale of 0-10, how likely are you to recommend [company's name] to a friend or colleague?
Not at all likely
Extremely likely
*
2.
How satisfied are you with the level of customer service you received from [company's name]?
Very Unsatisfied
Very Satisfied
*
3.
How easy was it to find the information or product/service you were looking for on [company's name]'s website?
Very Difficult
Very Easy
*
4.
Did you experience any problems or issues while interacting with [company's name]?
Yes
No
*
6.
How often do you use [company's name]'s products or services?
Rarely
Occasionally
Frequently
Very frequently
*
7.
How likely are you to continue using [company's name]'s products or services in the future?
Very Unlikely
Very Likely
*
8.
How likely are you to consider purchasing new products or services from [company's name] in the future?
Very Unlikely
Very Likely
*
9.
How would you rate the value for money of [company's name]'s products or services?
Poor value
Excellent value
*
10.
How would you rate the overall quality of [company's name]'s products or services?
Very Poor
Very Good
11.
Is there anything else you'd like to share about your experience with [company's name]?
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Template instructions

Möchten Sie den Überblick über die allgemeine Zufriedenheit und Loyalität Ihrer Kunden behalten?  Bauen Sie mit Hilfe von relationalen NPS-Umfragen langfristige Verbindungen zu Kunden auf. In Bezug auf Ihre Customer Experience bietet der relationale NPS eine breite Perspektive, im Gegensatz zu transaktionalen Umfragen, die sich auf bestimmte Interaktionen konzentrieren.


Mit der kostenlosen relationalen NPS-Umfragevorlage von SurveyMars können Sie Ihre Kunden regelmäßig befragen, um Zufriedenheitstrends zu überwachen, Bereiche zu identifizieren, an denen gearbeitet werden muss, und stärkere Beziehungen aufzubauen.


Mit dieser benutzerfreundlichen Vorlage können Sie aufschlussreiches Feedback zu Ihren Produkten, Ihrer Marke und Ihrer gesamten Customer Journey erhalten. Um einfache Einblicke zu erhalten, automatisieren Sie den Prozess der Umfragebereitstellung und personalisieren Sie ihn, um Ihre Marke widerzuspiegeln.


Klicken Sie auf "Diese Vorlage verwenden", um dauerhaftere Beziehungen zu Ihren Kunden zu pflegen.



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1

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2

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3

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