Template Kundenzufriedenheit Vorlage für ein Hotelbewertungsformular

Vorlage für ein Hotelbewertungsformular

Vorlage für ein Hotelbewertungsformular

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Hotel Evaluation Form Template

This feedback form lets guests evaluate their stay and share their opinions about the hotel and services. It is suitable for hotels and other lodging providers such as motels or hostels. Guests can complete the form on a mobile device or at a kiosk before departure, giving you useful insight into their experience. The form is free to download, simple to use, and professionally designed. You can customize it to your needs, embed it on your website, or distribute it by email and receive responses directly to your inbox. Use this form to collect feedback and improve your hotel operations.
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1.
Date of Arrival
2.
Date of Departure
3.
Have you stayed with us previously?
Yes
No
4.
Please indicate which factors influenced your decision to stay with us[Mehrfachauswahl]
Location
Price
Reputation
Recommended by someone I know
Advertisements
Business reasons
Recreational facilities
I am a repeat guest
Other
5.
The check-in staff was polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
6.
Assistance with my luggage was available.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
7.
Room service was prompt.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
8.
The pool met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
9.
The fitness center met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
10.
I felt safe while at the hotel.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
11.
The room was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
12.
The room furniture was in good condition.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
13.
The bed was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
14.
The lighting in the room was adequate.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
15.
The room temperature was comfortable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
16.
The television reception was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
17.
The room view met my expectations.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
18.
The room was quiet.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
19.
Housekeeping maintained the room well.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
20.
The restaurant was clean.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
21.
Food prices were reasonable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
22.
I liked the menu selections.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
23.
The quality of the food was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
24.
Service quality was good.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
25.
The staff were polite.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
26.
Overall, how would you rate your stay?
27.
How likely are you to stay with us again?
Not at all
Very likely
28.
How likely is it that you will recommend us to others?
Not at all
Very likely
29.
Any additional comments?
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Template instructions
Die Vorlage für ein Hotelbewertungsformular hilft Hotels, Gästefeedback zu Aufenthalten, Dienstleistungen und Einrichtungen zu sammeln. Verwenden Sie diese Vorlage, um Bewertungen zum Check-in, zur Sauberkeit der Zimmer, zur Ausstattung, zum Essen, zur Sicherheit und zur allgemeinen Zufriedenheit zu sammeln.

Das Formular enthält Check-in- und Check-out-Daten, eine Frage zu wiederholten Besuchen, Buchungseinflüsse und eine Reihe von Elementen auf der Likert-Skala, die die Höflichkeit des Personals, den Zimmerzustand, den Bettkomfort, die Temperatur, den TV-Empfang, den Pool und das Fitnesscenter, die Zimmerreinigung, die Restaurantqualität und den Service abdecken. Es enthält auch Gesamtbewertungen für den Aufenthalt und die Wahrscheinlichkeit einer Rückkehr, die Empfehlungswahrscheinlichkeit und ein offenes Kommentarfeld für zusätzliches Feedback.

Die kostenlose Vorlage wurde für Hotels, Motels, Hostels und Unterkunftsverwalter entwickelt und ist für Mobilgeräte geeignet, leicht anpassbar, auf Websites einbettbar und eignet sich für den E-Mail-Versand oder die Verwendung am Kiosk an der Kasse. Es unterstützt benutzerdefinierte Felder, exportierbare Berichte und E-Mail-Benachrichtigungen, um Ihr Team auf dem Laufenden zu halten. Verwenden Sie Antworten, um Verbesserungsbereiche zu identifizieren und die Gästezufriedenheit im Laufe der Zeit zu verfolgen.

Klicken Sie auf "Diese Vorlage verwenden", um loszulegen und noch heute mit der Verbesserung Ihres Gästeerlebnisses zu beginnen.

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