Local Senior Home Care Experience and Needs Survey

Welcome to this survey. We are a local home care company conducting research to better understand the needs and experiences of seniors in our area. All responses are anonymous and will help us improve home care services for local seniors. Please answer the questions based on your actual experience.
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1. Your age group
60-64 years
65-74 years
75-84 years
85 years and older
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2. Your gender
Male
Female
Prefer not to say
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3. Your marital status
Single/never married
Married/living with a partner
Widowed
Divorced
Separated
Prefer not to say
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4. Are you answering this survey as a senior, loved one of a senior, family or friend of a senior
I am a senior seeking or receiving home care services
I am a loved one/family member of a senior
I am a friend of a senior
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5. What is your current primary living arrangement
Living alone
Living with a spouse or partner
Living with other family members
Living in shared senior housing
Other
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6. Do you currently receive coverage from any of the following (select all that apply)[Checkboxes]
Veterans Affairs
Blue Cross
Private insurance
Social development
Private pay
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7. Do you currently receive formal in-home care services from a professional provider
Yes
No
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8. Why do you not currently use professional in-home care services (select all that apply)[Choose at least 1 item]
I do not need care services at this time
I cannot afford professional in-home care
I receive enough unpaid care from family or friends
I cannot find a provider that meets my personal care needs
I am on a waiting list for care services
I prefer to manage on my own
Other
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9. How long have you been receiving care from your current home care provider
Less than 3 months
3 months to 1 year
1 to 3 years
More than 3 years
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10. If you are comfortable sharing, who is your current home care provider
Bayshore
Integrity
Kindred
Triple C
Private Company
Prefer not to say
Other
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11. How often does your home care provider normally schedule visits
Multiple times per day
Once per day
2 to 4 times per week
Once per week
Every 2 weeks
Once per month
On an as-needed basis only
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12. Regarding your experience arranging your current home care services
Very difficult / Very untimely / Very dissatisfiedDifficult / Untimely / DissatisfiedNeutral / Moderately timely / NeutralEasy / Timely / SatisfiedVery easy / Very timely / Very satisfied
How difficult was it for you or your loved one to arrange care
How difficult was it for you or your loved one to arrange care
How timely was the completion of the care arrangement process
How timely was the completion of the care arrangement process
How satisfied are you with the overall care arrangement process
How satisfied are you with the overall care arrangement process
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13. How satisfied are you with your home care provider's on-time arrival for scheduled visits
Very dissatisfied
Very satisfied
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14. How would you rate the quality of care provided by your current home care provider in each area below
Very poorPoorAdequateGoodExcellent
Assistance with activities of daily living (bathing, dressing, eating)
Assistance with activities of daily living (bathing, dressing, eating)
Help with medication management
Help with medication management
Help with household tasks (cleaning, cooking, laundry)
Help with household tasks (cleaning, cooking, laundry)
Communication between the provider, you and your family
Communication between the provider, you and your family
Respect for your personal preferences and privacy
Respect for your personal preferences and privacy
Arriving on time and attending all scheduled visits
Arriving on time and attending all scheduled visits
Overall quality of care
Overall quality of care
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15. Do you feel your current home care provider's employees are properly trained
Strongly disagree
Strongly agree
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16. In the past 30 days, how many times have you not received a scheduled home care visit (missed or canceled by the provider)
0 times
1 time
2 to 3 times
4 to 5 times
More than 5 times
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17. If you have missed scheduled visits in the past 30 days, what was the main reason (select all that apply)[Choose at least 1 item]
Provider canceled the visit last minute
Provider did not show up with any advance notice
Provider rescheduled the visit to a later date that does not work for me
My caregiver was replaced with no advance notice
Other
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18. What are the biggest challenges you have experienced with your current home care service (select all that apply)[Checkboxes]
Caregivers do not speak my preferred language
Caregivers do not have enough training for my needs
Scheduled visits are too short to meet all my needs
Frequent late arrivals for scheduled visits
Frequent unplanned changes to my assigned caregiver
Poor communication from the provider's office
The cost of care is too high for my budget
I do not have any major challenges with my current care
Other
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19. What are the biggest daily living struggles you currently face while living at home (select all that apply)[Checkboxes]
Difficulty with mobility/getting around my home
Difficulty with bathing and personal hygiene
Difficulty preparing nutritious meals
Difficulty with cleaning and home maintenance
Trouble managing my medications correctly
Difficulty managing bills and finances
Trouble getting transportation to medical appointments
Frequent feelings of loneliness or social isolation
I do not experience any major daily struggles
Other
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20. What do you feel is currently missing for seniors in Fredericton? (select all that apply)[Choose at least 1 item]
Affordable professional in-home care services
More culturally and linguistically diverse care providers
Extended-hour or after-hours care services
Reliable transportation for medical and personal appointments
More social engagement programs for isolated seniors
Support for accessible home modifications
Clear, transparent information about available care services
Specialized care for conditions like dementia and Alzheimer's
More flexible care scheduling options
Other
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21. As a Senior in the community do you feel your needs are being seen and heard from our local government
Strongly disagree
Strongly agree
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22. Do you have any additional comments about home care services for seniors in our area that you would like to share
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