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Phomemo Official Website Survey-Shopping Experience
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Hello, this is a 2-min survey about your shopping experience on Phomemo official website.
You will get a coupon after finishing the survey.
We would like to hear your feedback!
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1.
On a scale of 0 to 10, how likely are you to recommend Phomemo official website to a friend or colleague?
Impossible
Very Likely
0
1
2
3
4
5
6
7
8
9
10
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2.
After browsing the Phomemo Official Website, which of the following description matches my situation:
I was willing to purchase from Phomemo and have already made a purchase on it.
I was willing to purchase from Phomemo but have not yet made a purchase on it.
I was willing to purchase from Phomemo, made a purchase but canceled the payment.
I was just browsing Phomemo website with no intention to purchase at the moment.
I was willing to purchase but have bought on another platform.
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3.
Within the past six months, how many products have you purchased on the Phomemo Official Website?
1-3 items.
4-6 items.
7-9 items.
10 items or more.
Other (Please specify).
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*
4.
Within the past six months, what products have you purchased on the Phomemo Official Website?
[Checkboxes]
M02/M02S/M02Pro/M02X
T02
D30
PM241-BT
M110
M220
M08F
M832
A30
TP31
TP81
Gift Sets
Paper
Merchandise
Others（Please specify).
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5.
What products have you been looking to purchase on the Phomemo Official Website?
[Checkboxes]
M02/M02S/M02Pro/M02X
T02
D30
PM241-BT
M110
M220
M08F
M832
A30
TP31
TP81
Gift Sets
Paper
Merchandise
Others（Please specify).
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*
6.
Which of the following statements better describes the reason why you didn't buy any products from the Phomemo official website?
[Choose at most 5 items]
The price was so high that it exceeded my budget.
I wanted to browse the site before deciding whether I wanted to buy or not.
I found some cheaper similar products on other shopping websites.
I preferred to purchase in offline retail stores.
The browsing and shopping experience on the Phomemo website was poor.
The products didn't appeal to me or enough for me.
I thought the payment process was complicated.
There were bugs on the webpage that affected my buying experience.
I was concerned about payment security due to the lack of payment security clauses.
Coupon discount was not enough.
Shipping cost was too high.
Others (Please specify).
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7.
Which of the following statements better describes the reason why you didn't pay in the end from the Phomemo official website?
[Choose at most 5 items]
I was concerned about payment security due to the lack of payment security clauses.
I was concerned about payment security due to the lack of payment security indicators.
There was no payment method that l could use.
I thought the payment process was complicated.
I just wanted to check the final price with a discount.
Coupon discount was not enough.
Shipping was too expensive.
I was not sure of the policy on returns, refunds, shipping, etc.
During the payment process, the currency and the region were inconsistent.
There were bugs on the webpage that affected my buying experience.
Others (Please specify).
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8.
When making a purchase, which of the following product information were you most concerned about?
[Choose at most 3 items]
Product reviews.
Product introduction.
Product images or videos.
Product parameters.
Differences between the product and the similar ones.
Product price.
Product discount campaigns.
Consumables or accessories compatible with the product.
Other (Please specify).
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9.
Which of the following product-related factors would encourage you to make a purchase on the Phomemo Official Website?
[Choose at most 3 items]
The product has many positive reviews.
The product introduction helps me find what I need.
The product images are attractive.
There are product videos helping me understand quickly.
Clear comparison between the products and the similar ones.
The product is cheap.
There are discount campaigns on the Phomemo Official Website.
Matching consumables or accessories are recommended.
Other (Please specify).
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Browsing Habits
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10.
Where do you usually purchase printers, papers and accessories?
[Choose at most 2 items]
Online shopping website(e.g. Amazon, Ebay).
Brand official websites (e.g. Phomemo Official Website).
Social media shops (e.g. Tiktok).
Online second-hand trading website(e.g Craiglist).
Offline retail stores (e.g. Walmart).
Other(Please specify).
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11.
Why do you prefer purchasing on these platforms?
[Choose at most 4 items]
Recommended by others (e.g., friends, influencers, etc.)
Lower price than the others'.
Appears professional and trustworthy.
Smooth website experience.
The website/channel offers a wider and more diverse range of products.
Availability of promotions or discounts.
Free or reasonable shipping costs.
Offers my preferred logistics options.
Convenient ordering process.
Clear return and exchange policies.
Customer service can quickly resolve issues.
Reliable after-sales support.
I buy on impulse without much consideration.
Other (Please specify).
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12.
How did you know the Phomemo Official Website?
[Choose at most 3 items]
Social media (e.g., TikTok, Facebook, Instagram).
Shopping websites (e.g., Amazon).
Ads on websites or social media.
Search engines (e.g., Google).
Forums (e.g., reddit).
Consumer review websites (e.g., Trustpilot, Consumer Reports).
Price comparison websites (e.g., Google Shopping, PriceGrabber).
Recommendations from friends or colleagues.
Other (Please specify).
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*
13.
Which pages on the Phomemo Official Website do you pay the most attention to?
[Choose at most 4 items]
Homepage
Shop
Printers
Paper
Sale(e.g. Back to School Sale, Valentine's Day Sale)
App & Drivers
About Us
Explore
Other(Please specify).
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14.
Approximately how long did you spend browsing the Phomemo Official Website each time?
1-3 minutes.
4-6 minutes.
7-10 minutes.
More than 10 minutes.
I'm not sure.
Other (Please specify).
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Basic Information
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15.
What is your current industry?
[Choose at most 3 items]
Business, consultancy, or management
Accountancy, banking, or finance
Charity and voluntary work
Creative arts and design
Computing or lT
Energy and utilities
Engineering and manufacturing
Property or constuction
Education
Agriculture, farming, or environment
Healthcare or medical
Leisure or hospitality
Public servant (politician, firefighter
police, etc.)
Marketing, advertising, recruitment, or
HR
Science or pharmaceuticals
Law
Foodservice or catering
Retail or sales
Others(Please specify).
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16.
What is your age？
18 years and under.
19~25.
26~35.
36~45.
46~55.
56 years and above.
Prefer not to answer.
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17.
What is your gender?
Male.
Female.
Non-binary or genderqueer.
None of the above.
Prefer not to answer.
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18.
What is your current country of residence?
United state
United Kingdom
German
French
Australia
Others(Please specify).
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19.
In six months, how much will you spend on printers, papers and accessory?
$0-$100
$101-200
$201-$300
$301-$500
$501-$1000
$1000+
Prefer not to answer.
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20.
In order to improve the user experience of the Phomemo Official Website, we will have related tests in the future. Are you willing to accept paid tests?
Yes, please enter your e-mail address (If eligible, we will contact you via email to schedule a follow-up interview).
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No.
21.
Feel free to share any of your thoughts and suggestions.
Evaluation object score
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