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Vantage Client Experience Survey

Thank you for participating in this survey! 

This survey aims to understand your real experience and needs with Vantage, helping us improve our products and services. All responses will be kept confidential and used for internal user research analysis, including in aggregated or de-identified form. Some responses may be linked to your UID for research purposes and for administering the prize draw and crediting any prize, but will not be used for trading recommendations or marketing purposes. Your personal data will be processed in accordance with our Privacy Policy. 

Upon completing the survey, Eligible Clients who wish to participate in the prize draw may enter for a chance to win a USD 20 cash prize. Ten (10) winners will each receive a USD 20 cash prize, which will be credited to their live trading account within fifteen (15) business days after the Promotion ends. The cash prize is withdrawable and is not subject to any trading-volume or turnover condition. 

We appreciate your participation! Terms and Conditions apply.
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1.
How long have you been trading CFDs?
Less than 1 year
1–2 years
3–5 years
6–10 years
More than 10 years
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2.
Which region do you currently live in?
Africa (Nigeria, South Africa, Egypt, Kenya, etc.)
Middle East (UAE, Saudi Arabia, Kuwait, Bahrain, etc.)
East Asia (Hong Kong, Taiwan, South Korea, etc.)
Latin America (Brazil, Mexico, Argentina, etc.)
South Asia (India, Pakistan, Bangladesh, Sri Lanka, etc.)
Europe (UK, Germany, France, Netherlands, etc.)
Southeast Asia (Malaysia, Thailand, Vietnam, Indonesia, etc.)
Oceania (Australia, New Zealand, etc.)
Other (please specify)
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3.
In the past 3 months, which of the following platforms/clients have you used to trade with your Vantage account? (Select all that apply) [Checkboxes]
MT4 / MT5 App
Vantage WebTrader
MT4 / MT5 desktop
TradingView
Vantage App
Have not traded in the past 3 months
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5.
Which of the following best describes your current situation at Vantage?
Have not made a deposit yet
Deposited, but have not placed any trades yet
Traded before, but not in the past 3 months
Traded in the past 3 months
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6.
After opening your Vantage account, which of the following help and guidance have you received? (Select all that apply) [Checkboxes]
Step-by-step deposit instructions
In-app messages or pop-ups
App push notifications
A step-by-step getting-started checklist
Tutorial videos or illustrated guides
One-to-one guidance from customer support or an account manager
Step-by-step guidance on the order screen
None of the above / can't remember
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12.
As far as you know, does Vantage offer any promotions (e.g. vouchers, trading contests)?
Yes, and I know what they are
Yes, but not clear on the details
As far as I know, there are none
Not sure / never paid attention
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14.
What is your preferred way to receive information about Vantage promotions?
App push notification
Told directly by my account manager
Official website or official community groups
SMS / WhatsApp / Telegram
In-app home page banner
In-app pop-up or overlay
In-app Promotions Centre / Vouchers Centre
Email
Other (please specify)
I would prefer not to receive this kind of information
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21.
Which of the following promotions are most appealing to you? (Select all that apply, up to 3) [Please select 1-3 items]
Cash or bonus credit paid directly after completing specified trades
Tiered rewards by trading volume — the more you trade, the more you receive
Consistently lower spreads or tiered pricing over the long term
Bonus trading credit for making a deposit
Spread / commission discount vouchers
Trading contest with prize money for top rankings
Physical or travel prizes (electronics, designer goods, flight tickets, etc.)
Partial refund of losses or a compensation voucher after a loss
A percentage of the costs paid returned to you (e.g. spread rebate, cashback)
Prize draws or random rewards
Other (please specify)
None of the above is appealing
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22.
When would you like to receive notifications about promotions? (Select all that apply) [Checkboxes]
When there is a new trading opportunity suitable for me
When a new promotion is launched
When a voucher I hold is about to expire
Around the release of key economic data or market events
When an instrument I follow moves sharply
Other (please specify)
I would prefer not to receive notifications
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23.
Which of the following would help you make better use of the vouchers you hold? (Select all that apply) [Checkboxes]
A simpler redemption process with one-tap activation
Suggesting the most suitable available voucher when placing an order
Showing on the order screen how much the voucher would save on that trade
Showing the number of unused vouchers on the home page
None of the above needed, I keep track myself
24.
Regarding Vantage's promotions, what is the one thing you care about most and would most like to see improved? (Optional)
25.
Thank you for taking part in this survey! Ten (10) winners will be selected at random from Eligible Clients who successfully complete and submit the questionnaire during the Promotion Period. To participate in the lucky draw, please complete all required questions, provide your correct Vantage UID, and successfully submit the survey. Your UID is required for winner verification and prize crediting. Each Eligible Client may participate once and will receive a maximum of one (1) Prize Draw Ticket. We recommend copying and pasting your UID to ensure it is entered correctly. Terms and Conditions apply. (Optional)

How to find your UID?
WebTrader: tap the profile icon in the top-right corner.
App: tap the profile icon in the top-left corner of the home page; your UID is shown below your account name.
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