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Customer Satisfaction Survey
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Welcome to the Magcolm Solutions Satisfaction Survey
Thank you for choosing
Magcolm Solutions
.
We would love to hear your feedback on how we can improve your learning experiences✨
*
1.
Name
:
*
2.
Your Age Group
:
Under 25
25~34
35~44
45~54
55 and above
*
3.
Position
:
*
4.
Company / Organisation Name
:
Company / Organization Name
Please enter your company name (e.g., ABC Sdn Bhd). If you are a student, please enter
'Student'
. If not applicable, enter
'N/A'
.
*
5.
Mobile Number
:
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6.
Email
(Personal):
Project or Training Details
*
7.
Type of Service Engaged
Public / In-House Food Handler Training
Physical / Online In-House Training
Physical / Online Public Training
Hygiene Layout Advisory Only
Advisory Project
E-Learning
Blended Coaching with Magcolm+ LMS Platform
Qualification Training
*
8.
Training Details
Training Title
Date of Training
Training Duration (e.g. 7 hours)
Training Provider
Magcolm Solutions Sdn Bhd
*
9.
Trainer Name:
Alicia Kho
Syazwani
*
10.
Advisory Project Details
Project Title
Consultant's Name
*
11.
Hygiene Layout Project Details
Consultant's Name
Inquiry & Sales Experience
*
12.
Are you Person in Charge (PIC) who deals with Magcolm Solutions on
quotation/inquiry
?
Yes
No
*
13.
How do you find us?
Referral from acquittance/ business partner/etc
Website (Google Search)
Facebook
Instagram
Tiktok
Xiaohongshu
Others
*
14.
Others
, please specify
How do you find us?
*
15.
How do you want us to
reach you
in the future? (Top 3)
[Choose at least 3 items]
Whatsapp
Facebook
Instagram
Xiaohongshu
Email
*
16.
How satisfied were you with the
speed
of our initial response to your inquiry?
*
17.
How effectively did our team
understand
and resolve the specific question or issue you had?
*
18.
How
knowledgeable
and helpful was the representative you interacted with?
*
19.
Did you receive adequate
follow-up
communication regarding the status or resolution of your inquiry?
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20.
On a scale of 1 to 5, how easy was it to complete the
WooCommerce checkout
process?
Very Hard
Very Easy
1
2
3
4
5
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21.
On a scale of 1 to 5, how clear and transparent was the information on training fees, shipping costs, taxes and final pricing during checkout?
Very Dissatisfied
Very Satisfied
1
2
3
4
5
*
22.
Were the available payment methods convenient for you?
*
23.
What was the
BIGGEST
hurdle or confusion you experienced during the checkout process?
Course Content Quality (Applicable for Training Only)
*
24.
The
contents
were clear and easy to understand.
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25.
The
course learning outcomes
were in line with the course objectives and course delivery.
*
26.
The
course materials
were clear, concise, sufficient and helpful.
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27.
The
duration
of the course was adequate.
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28.
Overall, I am satisfied with the training contents and recommend this course to my colleagues.
Training Provider / Organiser / Overall (Applicable for Training Only)
*
29.
The
organiser
meets my expectations.
*
30.
The training
session
was well-organised and executed.
*
31.
The class
environment
was conducive for learning and enabled me to learn.
*
32.
I am confident in my ability to apply the skills I have learned from the training.
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33.
Overall, I am satisfied with the organiser / training provider
Trainer (Applicable for Training Only)
*
34.
The trainer is able to
engage the audience
and keep me interested in the subject matter.
*
35.
The trainer has a
deep understanding
of the subject matter.
*
36.
The trainer is
up-to-date
on the latest developments in the subject matter
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37.
The trainer is using
technology
to make their teaching more engaging and interactive.
*
38.
Overall, I am satisfied with the trainer.
Magcolm+ LMS
*
39.
Are you using
Magcolm+ LMS
?
Yes
No
*
40.
How easy was it to
navigate the Magcolm+ LMS interface
, find courses and track your learning progress?
*
41.
How would you rate the
experience
of using the
Magcolm+ LMS
on devices other than a desktop computer (e.g., mobile phone, tablet)?
*
42.
How often did you encounter
technical issues
(e.g., slow loading, broken links, multimedia playback problems) that disrupted your learning?
Very Often
Never
1
2
3
4
5
*
43.
The E-Learning course is
well designed
and successfully clarified complex industry standards and technical concepts that were previously unclear to me
*
44.
How engaging and effective was the overall
learning methodology
(e.g., use of scenarios, videos, interactive quizzes, etc) in helping you retain information?
*
45.
How
clear and easy
to understand was the language used in the course content and instructions (avoiding excessive jargon)?
*
46.
If the course was offered in
multiple languages
, which language format did you prefer and why?
*
47.
The
information
provided was accurate and deeply relevant to current industry requirements and national or international regulations
*
48.
How relevant and practical was the course content to your specific job functions or professional goals?
*
49.
The
practical examples and case studies
were effective in helping me understand how to perform tasks in my actual workplace.
*
50.
This training has strengthened my
professional confidence and commitment
to maintaining high standards of safety and quality in my career
*
51.
I feel
competent
enough to train or guide my team members on the core techniques covered in this module to improve operational efficiency.
*
52.
This course has overall increased my appreciation for the importance of
continuous learning
and professional competency.
*
53.
Which of the following
TOP 3
knowledge-based benefits
were most valuable to you?
[Choose at least 3 items]
I have gained a better understanding national / international certification standards
I understand the technical theories and industry concepts required for food safety management
I have gained up-to-date information on global industry trends and emerging safety risks
Improved awareness of emerging technologies such as automation in food processing
I understand the complex legal requirements including food labelling
I have a deeper insight into food safety culture and how it impacts organizational success
*
54.
Which of the following
TOP 3
skill-based benefits
were most valuable to you?
[Choose at least 3 items]
I am able to implement practical compliance solutions in my daily work
I have improved my problem-solving and critical thinking skills for the workplace
I have developed better technical documentation and reporting skills for audit readiness
I am better able to conduct internal audits and identify non-compliance risks effectively
I have gained proficiency in data-driven decision-making for quality control and process monitoring
I have stronger technical communication skills for presenting findings to management
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55.
Which of the following
TOP 3
behavioral-based benefits
were most valuable to you?
[Choose at least 3 items]
I am more committed to maintain consistent safety standards in my daily routines
I feel more confident in my ability to make firm decisions when food safety or quality is at risk
I am better prepared to influence my colleagues and encourage a positive food safety culture within my team
I can now prioritise food safety documentation and implementation more effectively to ensure they align with compliance requirements
I feel more confident in my ability to tackle workplace challenges and adapt to the evolution of technology in my career path.
Others
*
56.
Others
, please specify
*
57.
If you could recommend
ONE
single improvement to the Magcolm+ LMS platform or its content, what would it be?
Overall Advisory Project Delivery (Applicable for Project Only)
*
58.
How would you rate the overall
quality and completeness of the advice
and project deliverables provided by the consultant?
*
59.
How effectively did the consultant team demonstrate the necessary
technical expertise and specialised industry knowledge
required for this project?
*
60.
D
id the consultant meet the agreed-upon
project milestones
and overall duration?
*
61.
How would you rate the overall value of this project in terms of its
cost and the practicality
of implementing its solutions within our current operations
Final Feedback & Recommendation
*
62.
How likely are you to recommend our services to your friends and colleagues?
*
63.
Based on your experience with other training or consultancy service providers, how would you rate our delivery compared to theirs?
*
64.
We would love to hear from you, if you have any suggestion for us to serve you better
*
65.
I agree to publish above recommendations on Magcolm Solutions’ website or social media
Yes
No
*
66.
I wish to receive updates on future programs/ events organized by Magcolm Solution Sdn Bhd and its affliates
Yes
No
*
67.
Declaration :
Click "
here
" to read Magcolm Solutions Sdn Bhd's Privacy Policy
[Checkboxes]
I hereby acknowledge that I have read and understood Magcolm Solutions Sdn Bhd’s Privacy Policy, consent to the processing of my personal data for this survey and declare that the information I have provided is true, correct and complete.
Thank you for your time and feedback!
We sincerely appreciate you taking a moment to share your experience with us. We look forward to support your professional growth again in the future!
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