wait loading

QUESTIONNAIRE FOR 5G END-USER SUBSCRIBERS

 Dear Respondent, You are invited to participate in a research study on the performance optimization of 5G networks. The purpose of this questionnaire is to obtain your views and experiences regarding 5G coverage, speed, reliability, affordability, adoption barriers, and willingness to pay for improved service. Your responses will be used strictly for academic research. Participation is voluntary, and no personally identifying information is required. Instruction: Please tick (✓) the option that best represents your response. For Sections B and C, use: 1 = Strongly Disagree; 2 = Disagree; 3 = Neutral; 4 = Agree; 5 = Strongly Agree.
*
1. Consent
I agree to participate in this study.
I do not agree to participate.
*
2. Age
18–25
26–35
36–45
46–55
56 and above
*
3. Gender
Male
Female
Prefer not to say
*
4. Study cluster/location
Lagos Island
Victoria Island
Lekki Corridor
Ikeja
Surulere
Mainland Industrial Belt
*
5. Highest educational qualification
Secondary
OND/NCE
HND/Bachelor's
Postgraduate
Other:
*
6. Occupation
Student
Employed
Self-employed
Business owner
Unemployed
Other:
*
7. Primary mobile network operator
MTN
Airtel
Globacom
Other:
*
8. How long have you used mobile broadband services?
<1 year
1–3 years
4–6 years
>6 years
*
9. Do you currently use a 5G-enabled smartphone/device?
Yes
No
*
10. How often do you use 5G services?
Daily
Several times a week
Weekly
Rarely
Never
*
11. Main use of mobile broadband
Social media
Video streaming
Work/business
Online learning
Gaming
Voice/video calls
Other:
*
12. SECTION B: PERCEPTION OF 5G COVERAGE, SPEED AND RELIABILITY
1 Strongly Disagree2 Disagree3 Neutral4 Agree5 Strongly Agree
I can access a 5G signal consistently within my usual location.
I can access a 5G signal consistently within my usual location.
5G coverage from my network is adequate for my daily needs.
5G coverage from my network is adequate for my daily needs.
5G coverage is reliable when I move between different locations within Lagos.
5G coverage is reliable when I move between different locations within Lagos.
5G service is available in the places where I most frequently use mobile data.
5G service is available in the places where I most frequently use mobile data.
I experience fewer coverage gaps when using 5G than I did with 4G.
I experience fewer coverage gaps when using 5G than I did with 4G.
5G provides noticeably faster download speeds than 4G in my area.
5G provides noticeably faster download speeds than 4G in my area.
5G provides satisfactory upload speeds for my activities.
5G provides satisfactory upload speeds for my activities.
5G is fast enough for high-bandwidth activities such as video streaming and large file downloads.
5G is fast enough for high-bandwidth activities such as video streaming and large file downloads.
5G maintains acceptable speeds during busy or peak periods.
5G maintains acceptable speeds during busy or peak periods.
Websites and applications load quickly when I use 5G.
Websites and applications load quickly when I use 5G.
1 Strongly Disagree2 Disagree3 Neutral4 Agree5 Strongly Agree
5G provides low latency for real-time applications such as video calls and online gaming.
5G provides low latency for real-time applications such as video calls and online gaming.
My 5G connection is stable during prolonged use.
My 5G connection is stable during prolonged use.
I experience few dropped calls or interrupted data sessions when using 5G.
I experience few dropped calls or interrupted data sessions when using 5G.
5G service remains reliable when I am travelling or moving around Lagos.
5G service remains reliable when I am travelling or moving around Lagos.
I am satisfied with the overall quality of my 5G service.
I am satisfied with the overall quality of my 5G service.
Compared with 4G, 5G provides a significantly better user experience.
Compared with 4G, 5G provides a significantly better user experience.
I believe infrastructure sharing between network operators can improve 5G coverage.
I believe infrastructure sharing between network operators can improve 5G coverage.
I believe sharing telecom towers, power and backhaul can improve network reliability.
I believe sharing telecom towers, power and backhaul can improve network reliability.
I would be comfortable using a 5G service delivered through shared telecom infrastructure.
I would be comfortable using a 5G service delivered through shared telecom infrastructure.
*
13. SECTION C: WILLINGNESS TO PAY AND 5G ADOPTION BARRIERS
1 Strongly Disagree2 Disagree3 Neutral4 Agree5 Strongly Agree
The current price of 5G data plans is affordable to me.
The current price of 5G data plans is affordable to me.
I am willing to pay more for a 5G service that provides consistently higher speed.
I am willing to pay more for a 5G service that provides consistently higher speed.
I am willing to pay more for 5G service with wider coverage.
I am willing to pay more for 5G service with wider coverage.
I am willing to pay more for a 5G service with fewer interruptions and better reliability.
I am willing to pay more for a 5G service with fewer interruptions and better reliability.
I would subscribe to a 5G plan if the price difference from 4G were reasonable.
I would subscribe to a 5G plan if the price difference from 4G were reasonable.
High data costs discourage me from using 5G frequently.
High data costs discourage me from using 5G frequently.
The cost of purchasing a 5G-enabled smartphone/device discourages 5G adoption.
The cost of purchasing a 5G-enabled smartphone/device discourages 5G adoption.
Limited 5G coverage in my area discourages me from using 5G.
Limited 5G coverage in my area discourages me from using 5G.
Unreliable electricity and network infrastructure affect my 5G experience.
Unreliable electricity and network infrastructure affect my 5G experience.
Poor awareness of the benefits of 5G limits adoption.
Poor awareness of the benefits of 5G limits adoption.
1 Strongly Disagree2 Disagree3 Neutral4 Agree5 Strongly Agree
Concerns about data consumption and the cost of high-speed usage limit my adoption of 5G.
Concerns about data consumption and the cost of high-speed usage limit my adoption of 5G.
I would be more likely to adopt 5G if network operators expanded coverage through infrastructure sharing.
I would be more likely to adopt 5G if network operators expanded coverage through infrastructure sharing.
I would support infrastructure sharing if it resulted in lower data prices.
I would support infrastructure sharing if it resulted in lower data prices.
I would support infrastructure sharing if it improved network quality without compromising service availability.
I would support infrastructure sharing if it improved network quality without compromising service availability.
Dynamic Spectrum Sharing (DSS) could help operators expand 5G coverage faster using existing spectrum resources.
Dynamic Spectrum Sharing (DSS) could help operators expand 5G coverage faster using existing spectrum resources.
I would prefer wider 5G coverage through DSS even if peak speed is slightly lower than dedicated 5G.
I would prefer wider 5G coverage through DSS even if peak speed is slightly lower than dedicated 5G.
Overall, infrastructure sharing and DSS can make 5G more affordable and accessible in Nigeria.
Overall, infrastructure sharing and DSS can make 5G more affordable and accessible in Nigeria.
*
14. What is the biggest challenge you face when using 5G in Lagos?
*
15. What one improvement would most encourage you to use 5G more frequently?
*
16. Any additional comments on 5G infrastructure sharing or DSS?
image result