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Service Cancellation Feedback Questionnaire Template

We're sorry to see you go! Your feedback is invaluable to us and will help improve our services for a better customer experience in the future.
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1.
How long had you been using our service before deciding to cancel?
Less than 1 month
1-3 months
4-6 months
7-12 months
More than a year
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2.
What influenced your decision to cancel our service?
Financial reasons
Service did not meet expectations
Switched to a competitor
Dissatisfied with customer support
Service was no longer needed
Technical issues
Other (please specify)
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3.
How do you rate your overall satisfaction with our service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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4.
How effective was our service in meeting your needs?
Extremely effective
Somewhat effective
Neutral
Not very effective
Not at all effective
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5.
How easy was it to navigate our service?
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
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6.
How would you rate the value for money of our service?
Excellent value
Good value
Fair value
Poor value
Very poor value
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7.
Before deciding to cancel, did you seek help or report your issue to our customer service?
Yes, and my issue was resolved
Yes, but my issue was not resolved
No, I did not contact customer service
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8.
What, if anything, could have been improved to make you reconsider your cancellation?
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9.
Based on your experience, how likely are you to return to our service in the future?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
10.
Please share any additional comments or suggestions you have for us.
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