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Subscription Discontinuation Survey Template

Thank you for being a part of our community. We're sorry to see you go and would greatly appreciate a few moments of your time to share your feedback. Your insights are invaluable and will help us improve our services for our current and future subscribers. 
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1.
How long have you been using our service?
Less than a month
1-3 months
4-6 months
7-12 months
Over a year
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2.
What was your primary reason for discontinuing your subscription?
Cost
Lack of use
Found a better alternative
Service did not meet my needs
Customer service issues
Other (Please specify)
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3.
How would you rate the quality of our service?
Poor
Excellent
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4.
How satisfied were you with our customer service?
Very dissatisfied
Very satisfied
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5.
Did you encounter any problems with our service?
Yes (Please describe)
No
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6.
How likely are you to return to our service in the future?
Very unlikely
Very likely
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7.
What features or services would encourage you to renew your subscription?
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8.
How did our service compare to other similar services you have used?
Much better
Somewhat better
About the same
Somewhat worse
Much worse
I haven't used similar services
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9.
Would you recommend our service to others?
Definitely yes
Probably yes
Not sure
Probably no
Definitely no
10.
Any additional comments or suggestions for how we can improve?
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